Kambriah Virgil
Cordova
Summary
Customer Service & Operations Professional with 8+ years of experience supporting customers, resolving inquiries, maintaining accurate records, and coordinating high-volume business operations. Known for delivering exceptional customer experiences, communicating effectively across departments, and managing competing priorities in fast-paced environments. Experienced with customer account support, issue resolution, data entry, documentation management, SAP/ERP systems, and Microsoft Office. Recognized for accuracy, professionalism, problem-solving, and a strong commitment to customer satisfaction.
Overview
8
8
years of professional experience
Work History
Inventory & Operations Technician /Customer Service Representative
Reconext
Memphis
10.2025 - Current
- Serve as a primary point of support for customer inquiries, technical concerns, and service-related requests, ensuring timely and professional resolution.
- Maintain accurate customer, inventory, and operational records to support account management and workflow efficiency.
- Communicate service updates and status information to customers while ensuring a positive customer experience.
- Investigate issues, document findings, and coordinate with internal teams to resolve concerns quickly and accurately.
- Support high-volume operations while consistently meeting quality and documentation standards.
Vendor Payables Specialist – Invoicing
United Recovery & Remarketing
Collierville
02.2025 - 12.2025
- Processed and approved invoices with a strong focus on accuracy, compliance, and customer account documentation.
- Researched discrepancies, resolved payment-related issues, and maintained detailed records to support operational efficiency.
- Communicated professionally with vendors, clients, and internal departments regarding account status and documentation requirements.
Cross-Functional Customer Specialist
CarMax
Germantown
11.2024 - 08.2025
- Delivered high-volume customer service across vehicle sales, financing, service scheduling, and account administration functions.
- Resolved customer concerns and provided accurate information regarding products, services, contracts, and payment processes.
- Processed contracts, billing, registration, titling, and payment transactions with exceptional accuracy and attention to detail.
- Maintained ongoing communication with customers to ensure satisfaction and successful issue resolution.
- Balanced multiple priorities across departments while consistently delivering a positive customer experience.
Senior Coordinator (Contract)
Aerotek
Memphis
01.2024 - 12.2024
- Coordinated communication between clients, vendors, and internal teams to support operational goals and project completion.
- Improved workflow efficiency through effective scheduling, reporting, and resource coordination.
- Provided administrative and customer-facing support while maintaining accurate project documentation.
Fulfillment Associate
Amazon
Memphis
10.2021 - 07.2024
- Performed quality audits and maintained high accuracy standards in a fast-paced, high-volume environment.
- Cross-trained across multiple operational functions, demonstrating adaptability and strong learning ability.
- Assisted with onboarding and training team members on procedures, quality standards, and workplace safety.
Shipping, Receiving & Inventory Clerk
Empire Packing
Memphis
09.2022 - 01.2024
- Managed SAP transactions, inventory records, and order documentation to support operational accuracy.
- Resolved inventory discrepancies and contributed to improved order fulfillment accuracy.
- Supported shipping, receiving, and customer-related operational requests while maintaining detailed records.
Customer Service Specialist
Frito-Lay
Memphis
10.2018 - 10.2021
- Provided customer-facing support during delivery operations while verifying documentation and account information.
- Responded to customer requests and assisted with service-related concerns in a professional manner.
- Maintained inventory and account records using handheld technology and company systems.
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2012
Skills
- Customer Service
- Customer Support
- Customer Satisfaction
- Customer Inquiries
- Issue Resolution
- Account Maintenance
- Data Entry
- Records Management
- Phone & Email Support
- Microsoft Office (Excel, Outlook, Word)
- SAP/ERP Systems
- Time Management
- Organizational Skills
- Workflow Coordination
- Cross-Functional Collaboration
- Documentation Accuracy
- Problem Solving
- Training & Support
Timeline
Inventory & Operations Technician /Customer Service Representative
Reconext
10.2025 - Current
Vendor Payables Specialist – Invoicing
United Recovery & Remarketing
02.2025 - 12.2025
Cross-Functional Customer Specialist
CarMax
11.2024 - 08.2025
Senior Coordinator (Contract)
Aerotek
01.2024 - 12.2024
Shipping, Receiving & Inventory Clerk
Empire Packing
09.2022 - 01.2024
Fulfillment Associate
Amazon
10.2021 - 07.2024
Customer Service Specialist
Frito-Lay
10.2018 - 10.2021
High School Diploma -
Craigmont High School