SUGUMAR R
106,KAMARAJAR STREET,CHETTIPUNNIYAM,CHENGALPATTU
Summary
Knowledgeable Manager with extensive knowledge of the banking industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Forward-thinking and proficient in all marketing areas of organizations. Dedicated to enhancing revenue, customer loyalty and team efficiency to grow profits and support long-term business sustainability.
Punctual Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Effectively manage personnel and business operations to handle demanding revenue needs while maximizing customer service standards. Diplomatic in addressing customer concerns and resolving issues.
Overview
9
9
years of professional experience
Work History
Manager Acquisition-CA
IDFC FIRST BANK LIMITED
06.2022 - Current
- Managed sales cycle to maintain solid customer base.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Trained clients on product features and updates to secure buy-in.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Deputy Manager Handling CA
Kotak Mahindra Bank
02.2021 - 05.2022
- Surpassed growth targets and revenue projections by coordinating and planning asset and liability product sales initiatives.
- Increased sales by closely monitoring regional and local markets.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Devised sales strategies to increase market share, revenue and reputation of the organization
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Marketed to targeted audience at trade shows and events.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Business Development Officer
ICICI Bank
09.2017 - 02.2021
- Delivered campaigns to solidify new client opportunities and generate new business.
- Generated new business with marketing initiatives and strategic plans.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Kept meticulous client notes in CRM, customer relationship management application.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with brand values.
- Set and achieved company defined sales goals.
- Met and exceeded revenue goals through generating new leads and identifying new clients.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Facilitated sale of revenue products to customers.
- Maintained current knowledge of evolving changes in marketplace.
Executive-vehicle Finance
Gove Finance Ltd
11.2014 - 09.2017
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.Collected on past due accounts with delinquency.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Collected funds from delinquent customers and minimized loss.Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved monthly goals through effective use of skills.
- Maintained high volume of calls and met demands of busy and productive group.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
BBA -
PATTAMMAL ALAGESAN COLLEGE oF ARTS AND SCIENCE
Chengalpattu06.2013
XII -
Government Higher Secondary School
Singaperumal Koil04.2010
X -
Government Higher Secondary School
Singaperumal Koil04.2008
Skills
- Sales
- Cross-Selling
- Sales Goals
- Due Diligence
- Decision-Making Capabilities
- Expertise in Sales
- Business Development
- Product Sales
- Market Strategy
- Prospecting Clients
Additional Information
Father’s name : Ramadoss E
Age : 28
Date of Birth : 21-02-1993
Blood Group : AB+ve
Nationality : Indian
Hobbies : Listening music,Reading books
Languages Known : Tamil, English
Chennai
SUGUMAR R
Accomplishments
- Awarded “Best Performer -POS
- Awarded "Best Performer -StartUp
- Brought in 120 new customers.
Timeline
Manager Acquisition-CA
IDFC FIRST BANK LIMITED
06.2022 - Current
Deputy Manager Handling CA
Kotak Mahindra Bank
02.2021 - 05.2022
Business Development Officer
ICICI Bank
09.2017 - 02.2021
Executive-vehicle Finance
Gove Finance Ltd
11.2014 - 09.2017
BBA -
PATTAMMAL ALAGESAN COLLEGE oF ARTS AND SCIENCE
XII -
Government Higher Secondary School
X -
Government Higher Secondary School
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