KANCHANA RAJAGOPAL
Chennai
Summary
Excels at motivating and managing a team to obtain top-level performance. Strategic leader with efficient planning and motivation to lead a high-performance team toward successful implementations. Top communicator accustomed to interfacing with senior executives and Well-versed in building positive relationships with customers and other stakeholders. Lead cross-functional teams in delivering strategic initiatives proven to improve systems, processes, and bottom-line results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Intellect Design Arena
06.2023 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Communicated project plans and progress to key stakeholders and project contributors.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
- Led cross-functional teams in successful completion of multimillion-dollar projects, ensuring they met all scope, time, and budget requirements.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Acting as the primary point of contact for stakeholders, including client, partner, and senior management.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Head of Sales
Roofvest Real Estate LLP
03.2021 - 11.2021
- Lead a team of 30 people, stepping in to support employees and deliver smooth sales processes for clients
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase the client base
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Responsible for growth and turnover of INR 18 cr in a short span of 9 months
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Initiated and setup New Processes and Policies for the company, new sales and marketing plans for product roll-outs, distribution, and media strategy
Project Leader
Synergita Software Pvt Ltd
01.2020 - 12.2020
- Synergita Software Pvt Ltd is a group of Aspire systems
- They have moved our project to a separate entity
- Continued to play the Lead Role and manage a team responsible for software delivery.
Project Leader
Aspire Systems (India) Pvt. Ltd
12.2018 - 12.2019
- Lead a team of 30 members forming part of the Implementation and Support
- Defining project scope, Developed project plans, Activity, and Resource Plans
- Identifying Risks and key issues, mitigation approaches
- Communicating project goals, Mentoring, Organizing, and motivating the team to meet project timelines and delivery
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to delivery
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs
- Set realistic tasks, goals, milestones, and deadlines
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Responsible for Weekly Status Review meetings with all stakeholders; areas covered will include performance reports, service improvements, quality, and processes
- Responsible for Project Kick-Off meetings with all stakeholders (internal and external)
- Client Relationships and Stakeholder management
- Initiating Blueprint / Business Process Mapping discussions with the customer to understand their business process and expectations
- Responsible to initiate document sign-off from stakeholders on each phase
- Prepare and execute fit/gap sessions with the user community
- Working along with IT PM and delivery teams as a key business lead throughout the project lifecycle for any system changes
- Assisted client with impact analysis, decision-making, workarounds, and designs related to the functionality being implemented
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Customer relationships after the sale and implementation process are complete
- Assure customer satisfaction and delight
- Coordinated internal audits and led remediation efforts for identified deficiencies
Managing Director
Apsara Education Consultancy Pvt Ltd
12.2012 - 03.2018
- Own startup, Responsible for the day-to-day running of the business with a particular emphasis on sales and business development
- Developing business plans and preparing comprehensive business reports
- In charge of leading, motivating, and developing a team of 20 members
- Liaising with officials of government departments and regulatory bodies
- Managing multi-disciplined teams and resolving any conflicting priorities
- Improving margins and maintaining high-quality service to clients
- Reviewing, refining, and developing the strategy and direction of the company
- Building client relationships that result in revenue and profitability growth
- Keeping control of business expenditure, ensuring it's within agreed budgets
Technical Support Executive
Sutherland Global Services
07.2006 - 06.2007
- Technical support providing analysis and troubleshooting of issues in the software and hardware
- Extended analysis to assist technology team efforts to escalate and resolve issues
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
MBA -
National Institute of Business Management
2013
Bachelor of Engineering - Electronic And Communication Engineering
Anna University
2006
Diploma - Electronic and Communication Engineering
Periyar Centenary Polytechnic College
2003
Skills
- Project planning and development
- Strategic planning
- Quality assurance
- Team bonding
- Business development
- Business administration
- Reporting and Communication
- Project management
- Scrum Methodology
- Functional & business requirements
- Performance evaluations
- Team building
- Negotiation
- Motivational Speaker
Objective
Seeking a challenging position as a Project Manager in an organization where I can utilize my skills in planning, organizing, directing, and controlling projects from inception to completion and lead a high performance team on my own.
Key achievements
Role star in Aspire Systems, Part of the internal auditing team, Accomplished the highest CSAT score, Given more than 50 interviews on Tamil television channels. Given a successful Go-live for Riyad Bank Implementation.
Certification
Project Management Professional (PMP) - Completed 35 hours training
Certified ScrumMaster® (CSM®) from Scrum Alliance
Personal Details
Father Name: Rajagopal G
Permanent Address: 2/4 127, Kannithoppu, Alangudi, Papanasam,
Thanjavur -613 501
DOB: 07 April 1985
Travel
Traveled to Hong Kong, Macau, Singapore, Malaysia, UAE, Philippines
Timeline
Senior Project Manager
Intellect Design Arena
06.2023 - Current
Head of Sales
Roofvest Real Estate LLP
03.2021 - 11.2021
Project Leader
Synergita Software Pvt Ltd
01.2020 - 12.2020
Project Leader
Aspire Systems (India) Pvt. Ltd
12.2018 - 12.2019
Managing Director
Apsara Education Consultancy Pvt Ltd
12.2012 - 03.2018
Technical Support Executive
Sutherland Global Services
07.2006 - 06.2007
MBA -
National Institute of Business Management
Bachelor of Engineering - Electronic And Communication Engineering
Anna University
Diploma - Electronic and Communication Engineering
Periyar Centenary Polytechnic College
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