Kandi Barrett
Murfreesboro
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in precision machining and data entry, consistently achieving high accuracy and customer satisfaction. Committed to fostering teamwork and maintaining quality standards in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Clerical Associate
Mark Trece
Murfreesboro, TN
12.2021 - Current
- Sorted documents and maintained organized filing process.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
Shipping and Receiving Clerk
AmeriCold Logistics
Murfreesboro, TN
02.2022 - 04.2026
- Processed incoming and outgoing shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Manager
Compass Mini Storage
Murfreesboro, TN
05.2020 - 11.2021
- Oversaw daily operations, ensuring efficient storage management and customer satisfaction.
- Managed inventory systems to optimize space utilization and streamline processes.
- Coordinated maintenance schedules to ensure facility compliance and safety standards.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CSR, Sales
Quality Enclosures
Murfreesboro, TN
05.2019 - 03.2020
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
Assistant Manager
Mapco Express
Murfreesboro, TN
01.2017 - 05.2019
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and developed team members to enhance service quality and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to maximize productivity while maintaining labor costs within budgetary constraints.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead/Machine Operator
BVA of Swegon
Murfreesboro, TN
07.2004 - 11.2016
- Operated and maintained machinery to ensure optimal production efficiency.
- Trained and mentored junior operators on equipment handling and safety protocols.
- Collaborated with cross-functional teams to streamline operations and enhance productivity.
- Implemented safety measures that reduced workplace incidents and promoted a culture of safety.
- Reduced machine downtime by promptly troubleshooting and resolving operational issues.
- Collaborated with team members to achieve department goals and maintain high productivity standards.
- Streamlined workflow processes through effective communication with supervisors, engineers, and other team members.
- Improved overall plant efficiency through careful monitoring of machine parameters, adjusting settings as needed.
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
- Maximized resource utilization by monitoring inventory levels closely, avoiding stockouts or excess materials on hand.
- Assisted in scheduling preventative maintenance for machinery, resulting in fewer unexpected breakdowns.
- Supported continuous improvement initiatives by proactively identifying areas of potential improvement within the production process.
- Demonstrated leadership skills as Lead Machine Operator, motivating team members to achieve peak performance levels consistently.
- Ensured consistent product quality by calibrating machines according to specifications and guidelines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Operated and controlled shear , break press and welder equipment.
Education
GED -
Riverdale High
Murfreesboro, TNSkills
- Customer service
- Team leadership
- Precision machining
- Fabrication
- Shipping and receiving
- Attention to detail
- Teamwork and cooperation
- Forklift operation
- Inspection and quality control
- Data entry
Languages
English
Timeline
Shipping and Receiving Clerk
AmeriCold Logistics
02.2022 - 04.2026
Clerical Associate
Mark Trece
12.2021 - Current
Manager
Compass Mini Storage
05.2020 - 11.2021
CSR, Sales
Quality Enclosures
05.2019 - 03.2020
Assistant Manager
Mapco Express
01.2017 - 05.2019
Lead/Machine Operator
BVA of Swegon
07.2004 - 11.2016
GED -
Riverdale High