Kandie Morris
Springfield
Summary
Dynamic customer service professional with a goal-oriented mindset, experienced at CEMC in enhancing customer relations and account servicing. Proficient in data entry and records management, I excel at resolving inquiries and ensuring accurate transactions, contributing to improved customer satisfaction and operational efficiency.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Acct Rep
CEMC
07.2018 - Current
Take payments
Answers customer's questions
Balance cash drawer
Make deposit/ cash drops
Assists members with setting up services, Electric and Internet
Secretary/ Collections Clerk
Adams Gas Sales and Service
12.2010 - 07.2018
Answered multi line phone
Filing confidential documents
Collections
Making deposits
Mail collection and sorting
Billing/ Invoicing
Kept office supplies stocked
Kept office clean
Set up new customer accts
Answered customer questions regarding propane
Kept up with paper records of all transactions and their disposal dates, and all customer acct records
Teacher Asst/ Computer Lab Teacher
Robertson Co Board of Education/ JBHS
08.2006 - 12.2010
Assisted teachers with special needs students
Assisted special needs students with classwork and lifeskills
Taught Middle School computer lab
Education
High School Diploma -
Springfield High School
Springfield, TN05-1987
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Records management
- Paperwork processing
- Telephone reception
- Sales support
- Account servicing
Timeline
Customer Acct Rep
CEMC
07.2018 - Current
Secretary/ Collections Clerk
Adams Gas Sales and Service
12.2010 - 07.2018
Teacher Asst/ Computer Lab Teacher
Robertson Co Board of Education/ JBHS
08.2006 - 12.2010
High School Diploma -
Springfield High School
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