Kandy S. Martinez
Johnson City
Summary
A highly motivated and hardworking individual looking to obtain employment with a company that offers a positive atmosphere where I can augment my knowledge, skills, and experience and contribute to the success of the organization.
Overview
18
18
years of professional experience
Work History
Debris Monitor
Neel Schaffer
02.2025 - Current
- Established strong relationships with community leaders, fostering trust and cooperation during challenging times of crisis recovery efforts.
- Conducted thorough assessments of damaged properties, ensuring accurate classification and prioritization of clean-up needs.
- Evaluated project progress through consistent monitoring and analysis, enabling timely adjustments and improvements to maintain high-quality results.
- Developed comprehensive project plans, outlining key tasks and milestones for timely debris removal efforts.
- Ensured compliance with safety regulations by conducting regular site inspections and providing feedback to teams on the ground.
- Reported known or suspected problems, issues or concerns to appropriate staff.
Customer Care Specialist
Herc Rentals
04.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Assisted call-in customers with questions and orders.
Supervisor/Training Supervisor
ADVANCED CALL CENTER TECHNOLOGIES
08.2021 - 08.2023
- Leading and directing agents in accordance to company policy, procedures, and standards.
- Maintaining agents attendance, time cards, and real-time coding of agents activity.
- Review and grade agents calls, one-on-one coachings, and leading daily team meetings.
- Receiving escalated customer calls and resolving customer account issues and concerns.
- Teaching and training of new hire agents in accordance to company policies, procedures, and standards.
Assembly line worker
A.O. Smith
08.2023 - 04.2023
- Assembling and placing ground wired brackets onto water heaters.
Customer Service Representative
ADVANCED CALL CENTER TECHNOLOGIES
12.2020 - 08.2021
- Receiving live phone calls from card holders.
- Updating account profile information and issuing replacement cards.
- Troubleshooting and assisting customers with online and mobile app access issues.
- Assisting card holders with unauthorized transactions and claims transfers.
- Assisting customers with money transfer request.
- General account questions and maintenance.
Assembly Line Worker
CHEF MINUTE MEALS
03.2020 - 12.2020
- Assembling and packaging individual meal kits
- Cleaning and maintaining factory floors, offices, and bathrooms.
Customer Service Representative
ARRONS SALES AND LEASE
07.2007 - 02.2009
- Greet and direct customers to items of interest.
- Provide customers with detailed information and descriptions of products of interest.
- Place online orders of requested products and items from customers.
- Filing of customer account information.
- Door to door marketing and telemarketing.
- Receiving and placing phone calls.
- Cleaning and maintaining the sales floor and Warehouse.
Education
GED -
02.2009
Skills
- Customer Service Focused
- Verbal Communication
- Organization
- Hard Working
- Teamwork
- Flexibility
- Time Management
- Computer
- Word
- Excel
- Leadership
- Teaching
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Debris Monitor
Neel Schaffer
02.2025 - Current
Customer Care Specialist
Herc Rentals
04.2024 - 09.2024
Assembly line worker
A.O. Smith
08.2023 - 04.2023
Supervisor/Training Supervisor
ADVANCED CALL CENTER TECHNOLOGIES
08.2021 - 08.2023
Customer Service Representative
ADVANCED CALL CENTER TECHNOLOGIES
12.2020 - 08.2021
Assembly Line Worker
CHEF MINUTE MEALS
03.2020 - 12.2020
Customer Service Representative
ARRONS SALES AND LEASE
07.2007 - 02.2009
GED -
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