Kandy S. Martinez
Johnson City
Summary
A highly motivated and hardworking individual looking to obtain employment with a company that offers a positive atmosphere where I can augment my knowledge, skills, and experience and contribute to the success of the organization.
Overview
18
18
years of professional experience
Work History
Debris Monitor
Neel Schaffer
Johnson City, TN
02.2025 - Current
- Established strong relationships with community leaders, fostering trust and cooperation during challenging times of crisis recovery efforts.
- Conducted thorough assessments of damaged properties, ensuring accurate classification and prioritization of clean-up needs.
- Evaluated project progress through consistent monitoring and analysis, enabling timely adjustments and improvements to maintain high-quality results.
- Developed comprehensive project plans, outlining key tasks and milestones for timely debris removal efforts.
- Ensured compliance with safety regulations by conducting regular site inspections and providing feedback to teams on the ground.
- Reported known or suspected problems, issues or concerns to appropriate staff.
Customer Care Specialist
Herc Rentals
Bonita Springs, FL
04.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Assisted call-in customers with questions and orders.
Supervisor/Training Supervisor
ADVANCED CALL CENTER TECHNOLOGIES
08.2021 - 08.2023
- Leading and directing agents in accordance to company policy, procedures, and standards.
- Maintaining agents attendance, time cards, and real-time coding of agents activity.
- Review and grade agents calls, one-on-one coachings, and leading daily team meetings.
- Receiving escalated customer calls and resolving customer account issues and concerns.
- Teaching and training of new hire agents in accordance to company policies, procedures, and standards.
Assembly line worker
A.O. Smith
08.2023 - 04.2023
- Assembling and placing ground wired brackets onto water heaters.
Customer Service Representative
ADVANCED CALL CENTER TECHNOLOGIES
12.2020 - 08.2021
- Receiving live phone calls from card holders.
- Updating account profile information and issuing replacement cards.
- Troubleshooting and assisting customers with online and mobile app access issues.
- Assisting card holders with unauthorized transactions and claims transfers.
- Assisting customers with money transfer request.
- General account questions and maintenance.
Assembly Line Worker
CHEF MINUTE MEALS
03.2020 - 12.2020
- Assembling and packaging individual meal kits
- Cleaning and maintaining factory floors, offices, and bathrooms.
Customer Service Representative
ARRONS SALES AND LEASE
07.2007 - 02.2009
- Greet and direct customers to items of interest.
- Provide customers with detailed information and descriptions of products of interest.
- Place online orders of requested products and items from customers.
- Filing of customer account information.
- Door to door marketing and telemarketing.
- Receiving and placing phone calls.
- Cleaning and maintaining the sales floor and Warehouse.
Education
GED -
02.2009
Skills
- Customer Service Focused
- Verbal Communication
- Organization
- Hard Working
- Teamwork
- Flexibility
- Time Management
- Computer
- Word
- Excel
- Leadership
- Teaching
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Debris Monitor
Neel Schaffer
02.2025 - Current
Customer Care Specialist
Herc Rentals
04.2024 - 09.2024
Assembly line worker
A.O. Smith
08.2023 - 04.2023
Supervisor/Training Supervisor
ADVANCED CALL CENTER TECHNOLOGIES
08.2021 - 08.2023
Customer Service Representative
ADVANCED CALL CENTER TECHNOLOGIES
12.2020 - 08.2021
Assembly Line Worker
CHEF MINUTE MEALS
03.2020 - 12.2020
Customer Service Representative
ARRONS SALES AND LEASE
07.2007 - 02.2009