KANITHA PRIYA PATTANIMUTHU

Client 1 - Worked for US Based Insurance Company [Industry – Healthcare, Company – Cloud Desk, Module - Service]

We designed and implemented a customized Health Cloud solution tailored to our client's specific requirements. The solution was seamlessly integrated with a customer portal and various third-party applications, including CTI (Computer Telephony Integration), ID card management systems, and insurance policy platforms, ensuring a streamlined and efficient healthcare experience.

Client 2 - Worked for Gulf Based Luxury Brand Retail Company [Industry – Fashion, Company – Cloud Desk, Module – Sales Cloud, Commerce Cloud

We architected and deployed a sophisticated B2B e-commerce solution, incorporating advanced order and pricing management capabilities while seamlessly integrating with external systems, including Order Management Systems (OMS) and payment gateways. This ensured a seamless, efficient, and frictionless purchasing experience.

Additionally, we executed a seamless data migration from legacy systems to Salesforce Commerce Cloud, resolving complexities such as duplicate records, missing data, and field mismatches. By adhering to industry best practices in data migration, we upheld data integrity and enabled a smooth transition into the new platform.

Roles & Responsibilities:

• Work closely with team to ensure Salesforce solutions align with architectural principles and strategic goals.
• Guide and mentor implementation teams to ensure seamless delivery and alignment with architectural standards.
• Advise on whether to build custom solutions or leverage third-party applications from the AppExchange based on business needs.
• Assess the long-term impact, cost, and maintenance overhead of custom development.
• Assess the current Salesforce ecosystem and propose functional and technical optimizations.
• Ensure the solution remains adaptable to future business growth and technology advancements.
• Define best practices for version control, testing, and release management.

Worked for Product based US Health Care Company [Industry – Healthcare, Company – Episource, Module - Sales]

We developed an internal product that enabled our Level 1 (L1) users to seamlessly convert doctors' prescriptions into structured medical records with exceptional efficiency. Additionally, we implemented advanced NLP processing on PDF documents, allowing for the automated identification of medical codes, descriptions, and potential duplicates, enhancing accuracy and streamlining data management.

Roles & Responsibilities:

• Develop a robust, high-performing, and secure CRM architecture that meets industry standards, regional regulations, and business-specific needs.
• Ensure the solution follows best practices for scalability, security, and compliance within the Salesforce platform.
• Serve as a technical advisor for developers, administrators, and business stakeholders.
• Work with middleware solutions for seamless data exchange.
• Ensure secure and optimized API interactions while managing governor limits.
• Evaluate when to use declarative tools versus batches based on complexity and performance.
• Debug and resolve Apex exceptions, LWC issues, and integration failures.
• Stay updated with Salesforce releases, new features, and best practices to drive innovation.

Worked for Gulf based Real Estate Company [Industry - Real Estate, Company – Cloud Desk Technology, Module - Sales]

As a Salesforce Consultant, I collaborated closely with stakeholders and business users to translate their requirements into effective Salesforce implementations. I played a key role in the merger of Dubai Properties and Meraas by redefining business processes, facilitating iPad integration, and overseeing seamless integration and data migration from a third-party legacy order management system.

Roles & Responsibilities:

• Work closely with stakeholders, business users, and technical teams to understand business challenges and translate them into Salesforce solutions.
• Conduct requirement workshops, process mapping, and gap analysis to align Salesforce capabilities with business needs.
• Document business processes, user stories, and functional requirements for implementation.
• Define integration strategies between Salesforce and other enterprise applications using REST/SOAP APIs, middleware, and ETL tools.
• Conduct user training sessions and documentation to drive adoption and best practices.
• Provide post-implementation support and help users maximize Salesforce’s capabilities.

Worked for US based Healthcare Company [Industry - Healthcare, Company – Accenture Technology, Module – Sales, Service, CPQ, Experience]

As a Technical Lead, I designed, implemented, and provided strategic guidance in building a Salesforce org from the ground up by seamlessly consolidating data models from two existing organizations. I led the migration of legacy Visualforce pages, JavaScript, and URL buttons to ensure full compatibility with the Lightning Experience. Additionally, I worked on complex form functionalities within the Lightning Customer Portal, enabling seamless navigation across multiple screens, handling large-scale auto-population and auto save operations, implementing dynamic data binding, and integrating with a third-party "E-Sign" package. To enhance user experience and data integrity, I also implemented automated form field verification with standardized Salesforce error messaging.

Roles & Responsibilities:

• Lead a team of Salesforce developers, providing technical guidance, code reviews, and best practice recommendations.
• Design and implement complex solutions using Apex, Triggers, Batch classes.
• Implement process automation using Flows, Process Builder, Approval Processes, and Triggers.
• Act as a bridge between business analysts, stakeholders, and developers to ensure technical feasibility and business alignment.
• Monitor and optimize SOQL queries, bulk processing, and governor limits for better system performance.
• Debug and resolve Apex errors, LWC issues, and integration failures using Developer Console and Debug Logs.
• Conduct unit testing, system testing, and code refactoring to improve maintainability.

Worked for multiple clients and multiple domains on requirement basis [Company – Prelude systems, Module – Sales, Service, Experience]

As a developer, I receive requirements from team leads and implement solutions using a combination of declarative tools and customizations, including workflows, triggers, Apex classes, configurations, and comprehensive documentation.

Roles & Responsibilities:

• Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages under the guidance of senior developers.
• Customize Salesforce objects, fields, validation rules, page layouts, and record types to meet business requirements.
• Implement declarative automation using Flows, Workflow Rules, and Process Builder before opting for programmatic solutions.
• Assist in unit testing and code debugging to ensure high-quality deliverables.
• Support data import/export processes using Data Loader, Workbench, and ETL tools.
• Help with data cleansing, deduplication, and validation to maintain data integrity.
• Document technical processes, code logic, and troubleshooting steps for future reference.

Worked for UK based client Centrica

Analyzed recurring and existing issues, implemented effective bug fixes, and conducted regular system health checks. Additionally, collaborated closely with the client to identify root causes and deliver sustainable solutions.

Roles & Responsibilities:

• Provide technical support to end users, troubleshoot issues, and resolve system errors related to Salesforce functionality.
• Work with business users, administrators, and developers to improve system usability and efficiency.
• Assist users with login issues, permission-related queries, and data access problems.
• Log, track, and resolve support tickets using Service Now.
• Perform regular health checks, identifying and resolving system inefficiencies.
• Manage user accounts, roles, profiles, permission sets, and sharing rules.
• Analyze, debug and provide fixes for minor issues