Kannan Kumaraswamy

• As Head of Products, I am responsible for the end-to-end success of the product portfolio, spanning product strategy, commercial performance, product profitability, customer success, engineering execution, and technology transformation.
• My role extends beyond product development to driving business outcomes through profitable growth, operational excellence, customer value creation, and scalable technology platforms.
• With direct accountability for product P&L, I focus on balancing growth, profitability, innovation, and customer experience while ensuring technology investments deliver measurable business impact.

Key Executive Achievements

• Turned business profitability from negative to sustained positive growth within two years, establishing a scalable operating model that continues to deliver profitable growth.
• Defined and executed the product strategy for a portfolio generating ₹12 Cr in annual revenue, aligning business objectives, customer needs, and technology investments.
• Accelerated revenue growth by 60% through product innovation, commercial optimization, and strategic customer expansion.
• Conceptualized and launched 5 global enterprise products, successfully deployed across 500+ customer locations worldwide**, serving multiple Fortune 500 organizations.
• Led a cross-functional organization comprising 5 Tower Leads and 156+ engineering and product professionals, fostering a high-performance, outcome-driven culture.
• Improved Net Promoter Score (NPS) from negative to positive, significantly enhancing customer satisfaction, loyalty, and overall employee engagement.
• Increased release frequency by 60% by driving Agile transformation, CI/CD adoption, DevOps maturity, and engineering excellence.
• Transformed the QA organization from predominantly manual testing to 100% N-1 automated testing, substantially improving product quality, release confidence, and deployment velocity.
• Maintained 99.9% global platform availability, delivering reliable enterprise services with no major production outages across international customer deployments.
• Led enterprise-wide technology modernization through cloud-native architecture, microservices, event-driven platforms, analytics, DevOps, and AI-driven capabilities, improving scalability, operational efficiency, and customer experience.

Heading the Product Development team of Transport Management , Warehouse Management & Enterprise Mobility Platform.

Define Product Roadmap

Conceptualise, Design, Develop and Implement Product Globally with a revenue potential of 60 Mn with a spread of 400 locations.

Implemented ISO 27001 Infrastructure Security Management Process and Procedures for the organisation.

Implemented Server-less architecture and lambda based architecture for Product Development.

Mobile first strategy with hybrid platforms like Flutter and Xamarin.

Scalable Interface layer for easy and seem-less integration with client enterprise systems

Realtime Tracking thru Geo fencing and map intelligence for in transit tracking

• Oversaw product design and roadmap and coordinated aspects of development and rollout.
• Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
• Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
• Drew from market data to assess product health and drive success.
• Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
• Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
• Headed solutions supporting rapid expansion and program proliferation from concept to reality.
• Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
• Increased profit margins by 15% through maximizing new product introductions.

Identify technology trends and evolving social behavior that may support or impede success of business.

Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all web-based services.

Collaborate with the appropriate departments to assess and recommend technologies that support company organizational needs.

Establish governance process that meets partner, and company expectations for customer information privacy.

Set up Mobility Strategy for organization.

Deployed 30 plus mobile applications globally to meet pressing business use cases.

Collaborate with User Experience Designer and potential customers to prepare wireframes or mockups of prototype of company’s web application.

Monitor application performance and review any application failures in staging or production.

Supervise recruitment, training, retention, and organization of all development staff in accordance with company hiring process, personnel policies, and budget requirements.

Managing the 15 member IT Business Partners Team.

Work with Customers, Vendors, Staff, IT Colleagues, and Project Teams to identify user requirements.
Assess available technologies, and recommend solutions
Ensure on-time application delivery
Support end user application queries
Complete understanding of Functionality
Configure & deploy homegrown custom application as per business requirement
Responsible for planning, leading and actively participating in design, configuration and testing of
various modules within the custom application
Requirements gathering and scope definition together with various business stakeholders
Creating functional design and helping in development of technical designs required to deliver
allocated development work
Provide guidance for design alternatives, provide functional knowledge and manage client
relationships within individual role context.
Defining innovative functional solutions to meet business process requirements in Oracle Retail.
Primary contact for customer interaction across the globe and develop strong client relationships.
Involve in change management activities and own the project delivery
Managing Client relationships, Teams (GLOABAL), handling escalations & follow-up
Planning and allocating tasks
Framing support proposals, client presentations, dashboards & management level reports
Proposing automations and estimates for new projects
Enforce Industry best practices and target continuous process improvements
Identifying and defining KRAs, managing resources, preparing project plan, facilitate decision making and risk management
Tracking project matrices and ensuring timely delivery within the proposed budget
Address critical business issues through process transformation and the use of technology

• Led Business Analyst team in delivery of Transportation Automation project, resulting in Increase Visibility and Profitability.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Drove operational improvements which resulted in savings and improved profit margins.
• Saved INR 10Mn by implementing cost-saving initiatives that addressed long-standing problems.

Work with Company Customers, Vendors, Staff, IT Colleagues, and Project Teams to identify user requirements
Assess available technologies, and recommend solutions
Ensure on-time application delivery
Support end user application queries
Complete understanding of Functionality
Configure & deploy homegrown custom application as per business requirement
Responsible for planning, leading and actively participating in design, configuration and testing of
various modules within the custom application
Requirements gathering and scope definition together with various business stakeholders
Creating functional design and helping in development of technical designs required to deliver.
allocated development work
Provide guidance for design alternatives, provide functional knowledge and manage client
relationships within individual role context.
Defining innovative functional solutions to meet business process requirements in Oracle Retail.
Primary contact for customer interaction across the globe and develop strong client relationships.
Involve in change management activities and own the project delivery
Managing Client relationships, Teams (GLOABAL), handling escalations & follow-up
Planning and allocating tasks
Framing support proposals, client presentations, dashboards & management level reports
Proposing automations and estimates for new projects
Enforce Industry best practices and target continuous process improvements
Identifying and defining KRAs, managing resources, preparing project plan, facilitate decision making and risk management
Tracking project matrices and ensuring timely delivery within the proposed budget
Address critical business issues through process transformation and the use of technology

• Collaborated with Commercials and Audit Department to achieve 1 Mn Cost Saving thru break thru initiatives by implementing Cost Vs Revenue Linkage for business operations at granular level of documents.

Requirements gathering and scope definition together with various business stakeholders Creating functional design and helping in development of technical designs required to deliver allocated development work Provide guidance for design alternatives, provide functional knowledge and manage client relationships within individual role context. Defining innovative functional solutions to meet business process requirements in Oracle Retail. Primary contact for customer interaction across globe and develop strong client relationships. Involve in change management activities and own project delivery Managing Client relationships, Teams (GLOBAL), handling escalations & follow-up Planning and allocating tasks

• Considering and planning most effective route for freight
• Organising transportation of freight between intermediate destinations – usually cargo terminals, port facilities or railway yards
• Tracking movement of freight using software and satellite technology
• Reporting back to clients, keeping them up-to-date with progress of goods
• Deciding on best way to package stock, taking into account factors such as weather, terrain and type of goods
• Taking appropriate measures for movement of delicate goods
• Checking countries’ legal requirements to make sure all appropriate documentation (eg insurance and customs forms) is filled out
• Staying up-to-date with relevant political activities and legislation that might impact transportation of freight
• Organizing payments or processes transactions on behalf of client, such as freight charges.
• Worked with Auto, FMCG, ecom customers to understand needs and provide excellent service

Single Point of contact on Siebel CRM implementation.
Single Point of contact for Orion ERP implementation.
Performed Dummy Operations on UAT before implementation of Orion.
Yellow Belt certified on Inventory Management Project. (JIT)
Successfully implemented BASE tool to gauge Performance and Time stamp of key activities in
Order Management Module.
Hands on experience on SAP MM Module.
Lean project on FMS error reduction using (GOSEE, VSM, FIFO techniques)
Implemented Andon Chord Alert in Order Management Process as part of CAPA.

Trainer :
New hire training, and produced a throughput of 90%.
Preparing Training Documents and SOP
Prepared Customer Specific Presentations for all the Customers which helped to provide the
cross training to the agents
Maintaining all the data of the new hirers.
Sending the throughput data of the new hirers to the Management.
Been a part of BPMS project in collaboration with my Quality manager and participated in
process improvement events.
Representing Chennai team in CAPA (correct and preventive Action) call with the clients and to
provide the feedback to the team members to avoid the recurrence of the issues.
TNI (Training Needs Identification) Create, Conduct, Correct and Report Process Knowledge
Testing and identifying gaps in Process Knowledge. Conduct Refresher Training to bridge gaps.
Check, Monitor and ensure QC per the SLA is maintained on the floor

• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Planned and implemented team projects to accomplish objectives.
• Explained services and products to customers in friendly and engaging way.

Off role for Infosys