Kannan Muthu Nageswaran Balaji

• Technical Account Management for US and APAC
• Single technical point of contact for premier customers
• Liaised between engineering teams and customers to ensure product-market fit
• Work on product enhancements based on customer feedback
• Assist internal teams with relevant data points for any feature development
• Deliver targeted technical presentations/demonstrations aimed at cross-selling and expansion
• Work on requests to build integrations with third-party platforms/products
• Handle end to end product implementation for premier customers
• Train newly onboarded customers on product

-To handle high value/key accounts in the US Region

To work with the dev/product team to solve some of their use cases/issues.

To equip our support team by sharing knowledge on the product/process

Conducting internal sessions with our team to detail on 3rd party application integration features so that they are well equipped to provide the best support experience to our customers

Publishing two support articles and troubleshooting videos on the product website for building FAQ forums

Helping our sales/pre-sales team on specific items/customization for various accounts in the US region.

Setting up multiple demo accounts to illustrate workflows to help our customers understand how SurveySparrow can be best suited to their business

· Point of contact for any technical/operational queries on the Ninjacart platform ( Mobile app and Dashboard)

· To act as a bridge between customers and the product folks for communicating feedback and roadblocks on daily delivery

· To ensure end to end operations from warehouse management to last mile delivery(Pan India)

· Day to day vehicle planning for first mile and middle mile across Ninjacart’s Pan India warehouses and facilities.

· Coordinating with the technical and development team to automate the planning and costing process to make vehicle utilization to more than 95 % by optimizing routes.

· Run time coordination with city supply team and planners to reduce the loss due to vehicle issues in transit.

· Streamlining the supply engagement with Logistics partners

-Incharge of 9 Distribution centres in the Bengaluru Area

-Pitch product value to vendors to bring their fleet to work with Ninjacart

-Negotiate and finalize payment details and ensure payments are calculated precisely taking into account multiple factors such as performance, diligence and incentive accordingly

-Project Sales Order placement every week to schedule resource recruitment accordingly

-Onboard and debrief logistical resources according to demand at the beginning of each week

-Validate submitted documents prior to the onboard process and send them for stakeholder review and verification

-Training newly recruited resources in mobile application adoption, process adoption and day-to-day operations

-Impromptu alternative transport arrangement in case of contingencies

-Analysis of resource profiles such as Age, efficiency, comfort zone etc; to allocate routes which would bring out their maximum productivity

-Deliver on the committed logistics availability round the clock to ensure hassle-free transit of produce to the market

-Handling redressal and complaints based on customer feedback or observed discrepancies such as behavioral problems or theft