Kapila V
Chennai
Summary
Associate Manager with problem-solving skills and a goal-oriented approach. Strong ability to connect with stakeholders and effectively lead meetings, even in situations involving conflict. Takes ownership to ensure adherence to standards such as CMMI, ISO, BCMS, GDPR, and SOC 2 Type 2. Subject matter expert (SME) in these frameworks, by defining & improving processes to support organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager
Maveric Systems
10.2021 - Current
- Defined & implemented new process in alignment with Organizational needs, providing teams with the necessary support to ensure adoption and effective execution.
- SME for yearly process reviews, ensuring timely updates and continuous improvement for process optimization.
- Planned, executed, and managed audits across Organization, ensuring compliance with international standards and regulatory frameworks including ISO 9001, ISO 27001, ISO 22301, SOC 2 Type II, GDPR & ITGC.
- Audited and validated processes against client contractual requirements, by validating the compliance with SLAs, regulatory obligations, and client-specific terms, while identifying gaps and driving corrective actions to mitigate contractual risk.
- Defined, reviewed, and maintained key Business Continuity (BC) documentation including Business Impact Analysis (BIA), Recovery Plans, and Crisis Communication Plans.
- Developed and managed the Business Continuity exercise calendar, by coordinating with business units to plan and execute continuity drills and simulations, while providing hands-on support in scenario design.
- Assisted teams in preparing post-exercise documentation, including Objective, test details, lessons learned, and action plans
- Independently managed the monitoring and tracking of Business Continuity Management System (BCMS) and Quality Management System objectives, ensuring alignment with ISO standards and organizational goals.
- Responsible for the ISO 27001:2022 gap assessment, defined & implemented process and control changes to ensure alignment with the standard's requirements across the organization.
- Designed and executed organization-wide phishing simulation campaigns to assess employee awareness and resilience against social engineering threats.
- Prepared Management Review Meeting decks with alignment on standards such as ISO 9001, ISO 27001, ISO 22301, SOC 2 Type II, and GDPR.
- Performed organization metrics analysis using Minitab based on the project metrics collected
- Maintaining organization-wide process, policies, guidelines & templates by implementing version control practices, ensuring traceability.
- Managed access provisioning and revocation for organizational repositories and conducted SharePoint access reviews across 60+ sites to ensure secure and compliant access governance.
- Conducted trainings on organizational processes by enhancing process awareness and ensuring alignment with standards such as ISO 9001, ISO 27001, ISO 22301, SOC 2 Type II, GDPR & ITGC.
Executive Quality Management
Financial Software & Systems
08.2016 - 10.2021
- New Process Definition, Revision of Existing Processes, Guidelines, Checklist & Templates in line with Quality Standards (CMMI, ISO etc.,) and Business Requirements
- Maintenance of QMS repository by updating Master List of Documents (MLCD) at organization level
- Actively contributed to QMS releases by performing pilot studies to drive continuous improvement.
- Conducted CMMI L5 V2.0 gap analysis for various process areas like Verification & Validation, Peer Review, DAR and CAR with existing QMS Processes
- Driving CMMI culture, by facilitating team in implementation of CMMI V2.0 L5 - High Maturity Practices, through training sessions, poster on level 5 practices
- Participated in defining relevant BO's, QPPO's and sub-process along with senior management
- Developed and executed the Internal Quality Audit schedule covering all business units and support functions and facilitated closure of findings to ensure effective corrective actions and continual improvement.
- Perform IQA analysis & Dashboard and projecting it in MRM's (Management Review Meeting)
- Collecting metrics data for performing process performance baseline report through MINITAB
- Identifying opportunities in projects for Process Improvements through Initiatives such as Tools, agile methodologies, etc.
- Defining SQA Plan & Updating SQA Metrics
Programmer
Cognizant
06.2013 - 08.2014
- Worked in Insurance Domain (US based Client - Hartford Account) and gained experience on product & web-based applications
- Planned, designed and performed manual and functional project testing and reporting defects
- Responsible in developing test scenarios, test cases, and test data
- Performed system-level testing & regression (for every three months) to verify software quality and function prior to release
- Analyzed relational databases using SQL
- Effectively interacted with onsite development team regarding software defects and issues, working closely to develop innovative solutions
- Debugged code and located root causes of problems by reviewing configuration files and logs
- Communicating test progress, test results, and other relevant information to QA Manager and Team Lead
- Identified more than 50% of Product Defect in Critical Project
Education
Master of Science - Cyber Forensics and Information Security
Madras University
Chennai05.2022
MBA - Marketing & Operations
SSN School of Management
Chennai05.2016
Bachelor of Science - B.SC Computer Science
Women's Christian College
Chennai04.2013
Skills
- Process Definition & Improvements
- CMMI V20, ISO 9k, ISO 27k, BCMS, GDPR, SOC 2 Type 2
- Data Analysis
- Risk Analysis & Management
- Business Continuity Management
- Document Management
Certification
- Certified scrum master from scrum alliance
- Completed Microsoft Digital Literacy Certificate Test conducted in UG level
- Qualified Internal Auditor by KPMG
- Participated in the High Maturity Training conducted by KPMG
Accomplishments
- Represented as SQA member during the CMMI V2.0 benchmarking appraisal audit
- Collaborated with team of 8 in the development of CMMI V2.0 implementation
- Handling the entire business unit with more than 50+ projects
Disclaimer
I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief.
Timeline
Associate Manager
Maveric Systems
10.2021 - Current
Executive Quality Management
Financial Software & Systems
08.2016 - 10.2021
Programmer
Cognizant
06.2013 - 08.2014
Master of Science - Cyber Forensics and Information Security
Madras University
MBA - Marketing & Operations
SSN School of Management
Bachelor of Science - B.SC Computer Science
Women's Christian College
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