Kara Andrews
Paris,TN
Summary
Dynamic and results-driven professional with experience at Buchanan Resort, excelling in inventory organization and customer service. Proven ability to resolve discrepancies and enhance customer satisfaction through active listening and problem-solving. Recognized for maintaining a clean, safe environment while fostering team collaboration and delivering exceptional service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
I also bring knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dockworker
Buchanan Resort
05.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained clean, orderly work environment free of hazards.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Secured boats to and from the dock
- Filling boats up with gas upon customer request
Restaurant Waiter
Fazoli's Restaurant
02.2024 - 05.2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Representative
Robin O's
08.2023 - 02.2024
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Henry County High School
Paris, TN05-2025
Skills
- Inventory organization
- Shipping and receiving
- Product verification
- Cargo inspection
- Friendly, positive attitude
- Team management
- Active listening
- Team collaboration
- Multitasking and organization
- Concise communication
- Problem Solving
- Leadership
Accomplishments
- Trained and mentored employees.
- Promoted to Trainer after only 6 months for exceptional performance.
Certification
- OSHA Certified
- Agriculture Business Course Certifcation
Timeline
Dockworker
Buchanan Resort
05.2024 - Current
Restaurant Waiter
Fazoli's Restaurant
02.2024 - 05.2025
Customer Service Representative
Robin O's
08.2023 - 02.2024
High School Diploma -
Henry County High School
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