Kara Hicks
Bluff City
Summary
Results-driven and customer-focused professional with hands-on experience in sales support, customer management, and team collaboration. Proven ability to upsell products, manage transactions accurately, and deliver exceptional service in high-volume environments. Seeking to leverage strong communication, leadership potential, and a sales-oriented mindset in a sales manager role.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lyon Metal Roofing
Piney Flats
04.2025 - Current
- Assisted customers in selecting metal roofing materials and colors.
- Collaborated with team members to fulfill customer orders efficiently.
- Provided information on product features and benefits to potential buyers.
- Processed customer transactions accurately and efficiently at the register.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier Team Lead
Zaxbys Restaurant
Bristol
03.2022 - 08.2024
- Supervised cashier team to ensure efficient customer service and operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling procedures to maintain accuracy and security.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of the front counter area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
Education
Nursing - Nursing
Southwest Community College
Cedar Bluff, VA05-2025
Skills
- Time management
- Effective communication
- Problem resolution
- Team collaboration
- Customer service
- Training and development
- Customer follow-up
- Sales strategies
- Sales processes
- Positive and upbeat
- Sales strategy development
- Resolution-oriented
- Relationship building
- Sales and market development
- POS LMR & Quick Books , Outlook, Teams
- Team Leadership & Training
Timeline
Sales Associate
Lyon Metal Roofing
04.2025 - Current
Cashier Team Lead
Zaxbys Restaurant
03.2022 - 08.2024
Nursing - Nursing
Southwest Community College