Kara McQueen
Lebanon
Summary
Organized and dependable administrative professional with experience in payroll processing, employee relations, and day-to-day office operations. Skilled at maintaining accurate records, supporting staff needs, and recruitment. Brings strong communication, problem solving and multitasking abilities, with a proven track record of reliability in a healthcare setting. Seeking an office position where I can contribute my skills alongside a dependable and supportive team.
Overview
19
19
years of professional experience
Work History
Payroll and Human Resources Manager
Quality Center for Rehabilitation and Healing
12.2022 - Current
- Maintained accurate employee records in compliance with legal requirements
- Collaborated with management to develop strategies for talent acquisition and retention
- Led investigations into employee complaints or misconduct allegations in a fair and impartial manner
- Provided guidance to managers regarding disciplinary actions or terminations in accordance with company policies
- Developed and implemented HR policies and procedures to ensure compliance with labor laws and regulations
- Conducted exit interviews to gather feedback from departing employees and identify areas for improvement
- Managed employee relations issues, including conflict resolution, disciplinary actions, and grievances
- Processed and verified payroll for XX employees on a bi-weekly basis
- Maintained accurate records of employee hours, wages, taxes, and deductions
- Researched and resolved discrepancies or errors in payroll data to ensure accuracy
- Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked
- Responded promptly to employee inquiries regarding paycheck issues or general payroll questions
- Ensured compliance with company policies as well as legal requirements related to wage payments and deductions
Office Assistant
Quality Center for Rehabilitation and Healing
07.2020 - 12.2022
- Responsible for having patients sign consent forms and admission contract
- Make sure all medical records are protected and kept confidential.
- File all patients' medical records and information.
- Supply the nursing department with the appropriate documents and forms.
- Filing, scanning patient paperwork.
- Organize and keep Patient trust funds
- Paperwork for new hires and filing
After School Care Site Director
LSSD-SACC
08.2018 - 07.2020
- Recommended and administered appropriate solutions, sanctions, and discipline for non-compliance to rules and standards for student performance and behavior
- Documented student progress goals Maintained safety and security of all youth under care
- Stayed current on state codes and guidelines to maintain compliant program operations in Tennessee
- Met with parents to resolve conflicting educational priorities and issues Collected, counted and took tuition money to the bank daily
- Kept the classroom organized, updated and decorated appropriately Managed a staffing team of caregivers.
Before and After School Care Assistant
YMCA Fun
02.2018 - 08.2018
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between rest periods, active play and instruction Kept notes of behavior issues, food served and medications administered to children
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Office Assistant
Absolute Waterproofing and Drainage Systems
01.2010 - 02.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Managed multiple projects simultaneously using organizational and analytical skills
- Processed payments and documented account changes for financial accuracy and transparency
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Hostess
Sunset Family Restaurant
05.2007 - 07.2009
- Counted cash in register drawer at beginning and end of shift
- Assisted managers with quickly resolving service- and food-related issues
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05-2009
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- Recruitment and hiring
- Payroll administration
- Compliance
- Talent acquisition
- Onboarding and orientation
- Employee retention
- Background checks
- Policy enforcement
Accomplishments
- Supervised team of 300+ staff members.
Timeline
Payroll and Human Resources Manager
Quality Center for Rehabilitation and Healing
12.2022 - Current
Office Assistant
Quality Center for Rehabilitation and Healing
07.2020 - 12.2022
After School Care Site Director
LSSD-SACC
08.2018 - 07.2020
Before and After School Care Assistant
YMCA Fun
02.2018 - 08.2018
Office Assistant
Absolute Waterproofing and Drainage Systems
01.2010 - 02.2018
Hostess
Sunset Family Restaurant
05.2007 - 07.2009
High School Diploma -
Lebanon High School