KARAN THIYAGARAJAN
Chennai
Summary
Dynamic IT professional, certified in CSA with over 10 micro-certifications, specializing in TSM, ITSM, CSM, and OMT Modules. Proficient in software development and ServiceNow integration, adeptly leading Scripted REST API implementations and optimizing data integration via XML and SOAP. Recognized for crafting actionable dashboards and reports to ensure client alignment. Renowned for optimizing workflows and effectively managing MACD, CANCEL, and SUPP scenarios within ServiceNow. Skilled in UI enhancements, including UI actions, UI policies, and business rules, and proficiently utilizing scheduled jobs for streamlined operations. Eager to leverage expertise to drive innovation and deliver tangible results.
Overview
1
1
Certification
Work History
ServiceNow Developer - ASE
Prodapt Solutions
7 2022 - Current
- Developed and optimized UI components, including UI actions, client scripts, business rules, script includes, UI pages, and UI policies, to enhance functionality on the ServiceNow platform.
- Implemented database views and schedule jobs to ensure efficient reporting and record processing.
- Designed and integrated Scripted REST APIs, seamlessly connecting ServiceNow with third-party systems.
- Managed MACD, CANCEL, and SUPP scenarios through custom scripts and business rules, enhancing operational efficiency and data accuracy.
- Collaborated cross-functionally to resolve testing issues, ensuring smooth ServiceNow deployments.
- Configured UI actions to meet client requirements and improve user interface functionalities.
- Led the development and implementation of Scripted REST APIs, facilitating efficient data exchange.
- Integrated device details into data sources using custom scripts and business rules, thereby enhancing data accuracy.
- Developed interactive dashboards and reports with UI policies, providing actionable insights.
- Streamlined operations by integrating Mainflow with ServiceNow, optimizing system performance.
Education
Bachelor of Engineering - Mechanical -
St. Joseph's College of Engineering, Chennai
Skills
- ServiceNow Integrations
- Business Rules
- Data Policies
- Client Scripts
- ServiceNow UI Actions
- ServiceNow Scripting
- ServiceNow Reporting & Analytics
- ServiceNow Process Automation
- Requirements Understanding and Implementing Skills
- Good Communication Skills
- ServiceNow Development
- Dashboard creation
Certification
- ❖ Conducted impactful ServiceNow scripting training sessions, ui actions, ui policies, business rules for internal teams, enhancing their proficiency in platform customization and development.
- CSA - ServiceNow Administrator (VanCouver)
- Micro Certification - Performance Analytics, ServiceNow
- Micro Certification - Agile, ServiceNow
- Micro Certification - Flow Designer/ Integration Hub
- Micro Certification - CMDB
- Business Analyst, Aspiring Minds
Timeline
ServiceNow Developer - ASE
Prodapt Solutions
7 2022 - Current
Bachelor of Engineering - Mechanical -
St. Joseph's College of Engineering, Chennai
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