Kareece Moonasingh
Jellico
Summary
Patient services and customer support professional seeking a remote role, with experience managing inbound calls, scheduling, and enrolling clients in wellness programs. Skilled in Salesforce and Athena (EHR) documentation, including registration, intake/screening, medication history updates, and HIPAA compliant record handling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Assistant/Patient Services
Wildwood Lifestyle Center
Wildwood
09.2024 - 08.2025
- Facilitated patient registration, check-in, and intake workflow; updated demographics and insurance details to maintain accurate records.
- Collected vital signs and documented them in EHR (Athena) for provider review.
- Coordinated prior authorization by gathering required documentation, tracking status, and communicating updates to ensure timely processing.
- Performed accurate data entry in EHR (Athena) and corrected discrepancies to enhance chart completeness and minimize follow-up issues.
Patient Enrollment Specialist
Wildwood Lifestyle Center
Wildwood
08.2018 - 08.2024
- Registered patients and enrolled clients in wellness programs using Salesforce, ensuring accurate documentation and follow-up.
- Managed high-volume inbound calls, addressing program inquiries and facilitating enrollment for guests.
- Coordinated with clinical and administrative teams to resolve patient issues and update records.
- Performed health screening intakes to assess program fit; escalated clinical concerns per protocol.
- Ensured HIPAA compliance in handling PHI across phone, email, and record systems.
Education
Bachelor of Science - Basic Medical Sciences
University of The West Indies
Jamaica07-2012
Skills
- Patient registration and scheduling
- Call handling
- Athena EHR proficiency
- HIPAA compliance
- Insurance verification
- Intake and screening processes
- Care coordination strategies
- Medical terminology expertise
Certification
Health and Wellness Certification, Wildwood Center for Health Evangelism, 2017
Affiliations
Health Sciences Instructor, Wildwood Center for Health Evangelism - Wildwood, GA (2018-2025)
Timeline
Clinic Assistant/Patient Services
Wildwood Lifestyle Center
09.2024 - 08.2025
Patient Enrollment Specialist
Wildwood Lifestyle Center
08.2018 - 08.2024
Bachelor of Science - Basic Medical Sciences
University of The West Indies