Karem IRIZARRY
Nashville
Summary
Cheerful Server always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering over 20 years of experience in fast food and F&B settings. Friendly and helpful Server with prompt nature and willingness to work flexible schedule. Dedicated to top-quality service while maintaining efficiency and compliance with safe food-handling practices.
Overview
13
13
years of professional experience
Work History
Customer Service Support Specialist
CLEAResult-CustomerLink
09.2020 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined support processes for improved efficiency and reduced response times.
- Developed comprehensive knowledge of products and services to better assist customers.
- Collaborated with team members to ensure consistent quality in customer interactions.
Restaurant Server
Holiday Inn
07.2016 - 03.2020
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed feature items, took drink orders and built immediate positive connections with guests.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Shift Manager
Grayco Mgt
10.2013 - 10.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Responsible for deposit
- Responsible for the execution of inventory
Security Surveillance of Properties
Bertuca Organization
07.2011 - 07.2013
- Developed and executed plans to monitor standard process adherence.
- Supervised and led employees to high performance levels in cross-functional matrix management structure.
- Oversaw 21 stores throughout middle Tennessee
- Fielded both customer service and security phone calls from the different stores
- Worked with the police department in reporting and providing evidence of possible fraud
- Helped to coordinate maintenance repairs at the different locations
Education
Some College (No Degree) - Criminal Justice
Kaplan Career Institute
Nashville TNCertificate - Medical Office Specialist
TENNESSE TECH
Nashville, TN10.2006
Skills
- Bilingual
- Proficient in Microsoft Power Point and Microsoft Word
- Excellent customer service skills
- Conflict resolution skills
- Presentation skills
- Research and documentation skills
- Food and beverage pairings
- Guest relations management
- Cash handling expert
Timeline
Customer Service Support Specialist
CLEAResult-CustomerLink
09.2020 - Current
Restaurant Server
Holiday Inn
07.2016 - 03.2020
Shift Manager
Grayco Mgt
10.2013 - 10.2016
Security Surveillance of Properties
Bertuca Organization
07.2011 - 07.2013
Some College (No Degree) - Criminal Justice
Kaplan Career Institute
Certificate - Medical Office Specialist
TENNESSE TECH
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