Karen Bivens
Lawrenceburg
Summary
Dynamic General Manager with a proven track record at Arby's, excelling in operations management and team leadership. Enhanced profitability through effective cost control measures and streamlined inventory processes. Skilled in training and developing staff, fostering a motivated team environment while ensuring compliance with health standards. Strong communicator with expertise in P&L management.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
Arby's
02.2020 - 12.2025
- Led daily operations to ensure exceptional customer service and satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Trained and mentored staff on operational procedures, enhancing team performance and productivity.
- Implemented cost control measures to improve profitability while maintaining quality standards.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for employees and guests.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed budget implementations and employee evaluations.
Stay at Home Mom
N/A
03.2009 - 02.2020
Team Member
Arby's
09.2007 - 03.2009
- Provided exceptional customer service in fast-paced environment.
- Assisted with food preparation and maintained cleanliness standards.
- Operated kitchen equipment efficiently to ensure timely service.
- Collaborated with team members to enhance workflow efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
Food Prep/Salad Bar Attendant
Ponderosa Steakhouse
08.2006 - 10.2007
- Maintained cleanliness and organization of salad bar to ensure optimal presentation and customer satisfaction.
- Prepared fresh ingredients daily, adhering to food safety standards and minimizing waste.
- Assisted customers in selecting items, providing recommendations for a personalized dining experience.
- Monitored inventory levels, facilitating timely restocking of supplies to meet demand.
- Trained new staff on proper salad bar procedures and best practices for efficiency.
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
Receptionist/Clerk Typist
Democrat Union Newspaper
01.2006 - 03.2006
- Managed front desk operations.
- Coordinated communication between departments, enhancing collaboration and workflow efficiency.
- Maintained accurate filing systems, improving document retrieval and organization processes.
- Assisted in managing customer inquiries.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted in typing and editing articles for the paper.
Education
Certificate of Technical Studies - Accounting
Stratford Career Institute
High School Diploma -
Lawrence County Adult Learning
Lawrenceburg, TN08-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Inventory control
- Staff training/development
- Employee scheduling
- Administrative skills
- Schedule management
- P&L management
- Motivation
- Labor cost controls
- Staffing
- Cash Handling
- Ordering Product
- Strong computer Skills
- Microsoft Office experience
- Verbal and written communication
- Food Prep including Commercial slicer use
Timeline
General Manager
Arby's
02.2020 - 12.2025
Stay at Home Mom
N/A
03.2009 - 02.2020
Team Member
Arby's
09.2007 - 03.2009
Food Prep/Salad Bar Attendant
Ponderosa Steakhouse
08.2006 - 10.2007
Receptionist/Clerk Typist
Democrat Union Newspaper
01.2006 - 03.2006
Certificate of Technical Studies - Accounting
Stratford Career Institute
High School Diploma -
Lawrence County Adult Learning