Karen Esters
Memphis
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a career opportunity. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
CDTN
11.2022 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided compassionate and patient-focused care to cultivate well-being.
Optician
Sam's Club
06.2007 - 06.2022
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Education
Master of Science - Psychology
Walden University
Minneapolis, MN08.2022
Bachelor of Arts - Applied Psychology
Belhaven University
Jackson, MS12.2019
Skills
- Excellent interpersonal skills
- Telephone Etiquette
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Customer Service
- Decision-Making
- Problem-solving abilities
- Excellent Communication
- Customer Engagement
- Sales background
- Experience in sales
- Problem-Solving
- Computer Skills
- Multitasking
- Relationship Building
- Client interaction
- Creative Thinking
Timeline
Personal Care Assistant
CDTN
11.2022 - Current
Optician
Sam's Club
06.2007 - 06.2022
Master of Science - Psychology
Walden University
Bachelor of Arts - Applied Psychology
Belhaven University
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