Karen Hayes
Knoxville,TN
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
District Manager
Heights Finance
04.2022 - Current
- Supervised 7 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
District Supervisor
World Acceptance Corporation
01.2009 - 03.2022
- Supervisors 11 finance offices in W
- Tennessee
- Achieved standard results in most all areas of operation
- Increase receivable $8M Coaching 40+ team members to be successful Hiring qualified candidates Successful operation in metropolitan area
- Monitored daily sales performance and provided feedback to each team member
- Communicated customer feedback and complaints to team members to promote proper resolution
- Built strong relationships with clients by following up on previous purchases and suggesting new products
Business Owner/CEO
First Volunteer Financial
02.2004 - 12.2008
- Financial funding
- Branch operation Lending and collections
- Hiring team members
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Built loan portfolio to 1.2M in 2 years
Branch Manager / District Manager
Heights Finance
03.1995 - 01.2005
- Lending and collections Hiring qualified candidates Operation a $15M receivables Review accounts to up sell Real estate closing Coaching, leadership
- Assessed employee performance and developed improvement plans
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
Education
Kennett High School
Kennett, MOSkills
- Hiring (10 years)
- Sales
- Insurance Sales
- Upselling
- Negotiation
- Underwriting
- Financial services
- Account Management
- Loan Officer Experience
- Staff Management
- Strategic Planning
- Customer Service
- Recruiting and Hiring
- Policy Enforcement
- Performance Oversight
Additional Information
- Looking to moved back to W. Tennessee
Timeline
District Manager
Heights Finance
04.2022 - Current
District Supervisor
World Acceptance Corporation
01.2009 - 03.2022
Business Owner/CEO
First Volunteer Financial
02.2004 - 12.2008
Branch Manager / District Manager
Heights Finance
03.1995 - 01.2005
Kennett High School
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