Karen Taylor
Sevierville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
Margaritaville Resort Gatlinburg
07.2022 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Front Desk Supervisor
Howard Johnson Hotel
01.2021 - 06.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Arts - Production And Operations Management
University of The West Indies Open Campus
Kingston Jamaica05.2017
Bachelor of Arts - Hospitality Management
Portmore Community College
St. Catherine Jamaica06.2015
Skills
- Team Training
- Implementation Strategies
- Check-In Procedures
- Quality Control
- Conflict Management
- Complaint Management
- Payment Oversight
- Research and Analysis
Timeline
Guest Services Agent
Margaritaville Resort Gatlinburg
07.2022 - Current
Front Desk Supervisor
Howard Johnson Hotel
01.2021 - 06.2022
Bachelor of Arts - Production And Operations Management
University of The West Indies Open Campus
Bachelor of Arts - Hospitality Management
Portmore Community College
Similar Profiles
Julia ScozzafavaJulia Scozzafava
Office Manager/ Reservations Manager at Gatlinburg Falls Resort / Towne VacationsOffice Manager/ Reservations Manager at Gatlinburg Falls Resort / Towne Vacations
Andrea TaylorAndrea Taylor
Head Golf Professional at Margaritaville Lake ResortHead Golf Professional at Margaritaville Lake Resort
Cameron D. MurphyCameron D. Murphy
Family Entertainment Center Attendant at Margaritaville Resort BiloxiFamily Entertainment Center Attendant at Margaritaville Resort Biloxi
Emily BerryEmily Berry
Elementary Teacher at Sevier County Board of EducationElementary Teacher at Sevier County Board of Education
Deena HalterDeena Halter
Company Driver at Western Flyer ExpressCompany Driver at Western Flyer Express