Karin Long
Brentwood
Summary
Detail-oriented professional with expertise in membership database management and payment processing. Known for effective problem-solving and strong communication skills, successfully enhancing customer satisfaction and operational efficiency in membership services.
Overview
2
2
years of professional experience
Work History
Membership Connector
YMCA of Middle TN
Brentwood
06.2024 - Current
- Coordinated communication strategies to promote membership benefits.
- Managed membership database to ensure accurate member information.
- Responded to inquiries from members via phone and email, providing customer service support.
- Processed payments for membership renewals or upgrades using various payment methods.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Accounting Assistant
HCA
Brentwood
03.2023 - Current
- Processed vendor invoices for timely payment and accurate record-keeping.
- Assisted in monthly reconciliation of accounts to ensure data integrity.
- Communicated with vendors regarding discrepancies or questions on invoices.
- Provided support to upper management with special projects related to finance or accounting processes.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Assisted in vendor onboarding processes to streamline operations.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Accounting
Southern Illinois University, Edwardsville
Edwardsville, IL05-1991
Skills
- Customer relationship management
- Membership database management
- Payment processing
- Communication strategy development
- Problem solving
- Financial record keeping
- Vendor management
- Customer service support
- Attention to detail
- Critical thinking
- Team collaboration
- Multitasking
Timeline
Membership Connector
YMCA of Middle TN
06.2024 - Current
Accounting Assistant
HCA
03.2023 - Current
Bachelor of Science - Accounting
Southern Illinois University, Edwardsville
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