Karina Ramirez Alamo
1501 Woodland Pointe Dr Apt 1001
Summary
Accomplished Customer Service Manager with proven expertise at Food Lion, excelling in staff management and problem-solving. Enhanced customer satisfaction through effective training and operational strategies, resulting in reduced complaints. Skilled in decision-making and fostering strong relationships, committed to delivering exceptional service and optimizing team performance.
Overview
12
12
years of professional experience
Work History
Babysitter
Self Employed
2014.11 - 2022.03
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks tailored to dietary restrictions.
- Established daily routines to promote a sense of security and structure.
- Communicated effectively with parents about children's progress and behavior.
- Managed multiple children simultaneously, adapting quickly to changing dynamics.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Cashier
Food Lion
2022.03 - 2022.09
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and resolved issues promptly.
- Collaborated with team members to enhance store operations during peak hours.
- Adhered to safety protocols while handling food products and equipment.
- Trained new cashiers on register procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Leader
Food Lion
2022.09 - 2023.05
- Led team in delivering exceptional customer service and resolving inquiries efficiently.
- Trained staff on company policies, procedures, and best practices for customer engagement.
- Implemented strategies to enhance customer satisfaction and streamline service processes.
- Monitored daily operations, ensuring adherence to quality standards and operational protocols.
Customer Service Manager
Food Lion
2023.05 - Current
- Coordinated scheduling and workload distribution among team members to optimize operational efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Improved team morale by establishing recognition program for exceptional customer service.
- Collaborated with departmental leaders to align hiring needs with organizational goals.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Fostered diverse and inclusive workplace by implementing bias-free recruitment practices.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Ensured compliance with relevant industry regulations by regularly auditing systems and processes against established benchmarks.
- Sustained organized records of all transactions which contributed towards improved auditing processes.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Trained new staff on store procedures and customer service protocols for operational efficiency.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
- Streamlined checkout process for customers by efficiently bagging groceries according to size, weight, and fragility considerations while minimizing plastic bag usage where possible.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Cane Ridge
Nashville, TNSkills
- Customer service
- Staff management
- Problem-solving
- Decision-making
- Exceptional interpersonal communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Food Lion
2023.05 - Current
Customer Service Leader
Food Lion
2022.09 - 2023.05
Cashier
Food Lion
2022.03 - 2022.09
Babysitter
Self Employed
2014.11 - 2022.03
High School Diploma -
Cane Ridge