Karla Frye
Waynesboro
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
1994
1994
years of post-secondary education
Work History
Delivery Driver
Uber Eats
Columbia
10.2025 - Current
- Navigated delivery routes efficiently to ensure timely food arrivals.
- Communicated effectively with customers regarding delivery status and special instructions.
- Managed multiple orders simultaneously while maintaining high service standards.
Delivery Driver
DoorDash
Columbia
06.2020 - Current
- Navigated delivery routes efficiently to ensure timely food arrivals.
- Communicated effectively with customers regarding delivery status and special instructions.
- Managed multiple orders simultaneously while maintaining high service standards.
Customer Service Manager
Walmart
Columbia
07.2018 - 03.2026
- Led customer service team in delivering exceptional support to shoppers.
- Trained staff on effective communication and conflict resolution strategies.
- Coordinated schedules to ensure adequate coverage during peak hours.
Stocker
Walmart
Lawrenceburg
08.2004 - 07.2018
- Stocked shelves with products to ensure availability for customers.
- Organized inventory to maintain store appearance and accessibility.
- Collaborated with team members to restock items during peak hours.
Call Center Representative
Bank One
Lake Mary
03.1999 - 03.2003
- Assisted customers with account inquiries and transaction resolutions.
- Provided information on banking products and services to enhance customer satisfaction.
- Handled inbound calls efficiently while maintaining a professional demeanor.
Education
Pendleton Heights High School
Pendleton, INSkills
- Route navigation
- Order management
- Customer communication
- Delivery coordination
- Time management
- Conflict resolution
- Customer service
- Team collaboration
- Attention to detail
Timeline
Delivery Driver
Uber Eats
10.2025 - Current
Delivery Driver
DoorDash
06.2020 - Current
Customer Service Manager
Walmart
07.2018 - 03.2026
Stocker
Walmart
08.2004 - 07.2018
Call Center Representative
Bank One
03.1999 - 03.2003
Pendleton Heights High School