Karla Hensley
Gainesboro,TN
Summary
Registered nurse with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
20
20
years of professional experience
Work History
Care Coordinator
United Healthcare
05.2011 - Current
- Served as team lead and provided back up assistance to manager of case managers and assisted with team compliance monitoring.
- Maintained 100% compliance with documentation and time sensitive follow up related to person centered care.
- Assisted as new employee preceptor and subject matter expert on process change, this includes piloting new documentation program updates and educating coworkers on SOP changes and presented education on process updates to a team of 12 nurses.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Registered Nurse
Highland Rim Home Health agency
06.2010 - 05.2011
- Expanded knowledge of the Medicare program by working with patients covered by these services.
- Completed home skilled nursing visits, supervisory home visits, OASIS certification visits, and utilizing computerized charting.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Nursing Supervisor
Department of Health
10.2006 - 06.2010
- Expanded nursing skills to be able to multitask and keep patient flow running smoothly in a clinic that sees approximately 40-50 patients daily.
- Supervised a clinical staff of 3 as the nursing supervisor at the Jackson County Health Department.
- Worked in a primary care clinic assisting nurse practitioners and physicians, completed well child assessments, patient education, and vaccine administration during this experience.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Registered Nurse
Cookeville Regional Medical Center (CRMC)
05.2005 - 03.2007
- Built positive relationships with patients, family members, physicians, and other medical professionals.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Bachelor of Science - Nursing
Cumberland University
Lebanon, TN05.2005
High School Diploma -
Jackson County High School
Gainesboro, TN05.1999
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Multidisciplinary team collaboration
- Policy adherence
- Scheduling
- Care planning
- Quality assurance
- Progress monitoring
- Resource allocation
- Interdepartmental collaboration
- Multitasking and organization
Timeline
Care Coordinator
United Healthcare
05.2011 - Current
Registered Nurse
Highland Rim Home Health agency
06.2010 - 05.2011
Nursing Supervisor
Department of Health
10.2006 - 06.2010
Registered Nurse
Cookeville Regional Medical Center (CRMC)
05.2005 - 03.2007
Bachelor of Science - Nursing
Cumberland University
High School Diploma -
Jackson County High School
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