Summary
Overview
Work History
Education
Skills
Timeline
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Karla Long

Knoxville

Summary

Professional and dependable team player. Excited to contribute to team success through hard work, attention to detail and excellent organizational skills. Track record of exceptional work ethic and adaptability. Swift decision making in a fast-paced consulting environment. Extensive background in communicating with customers/clients. Lifelong learner and constant yearn for acquiring new skills which ultimately can unveil new opportunities. Proven ability to generate revenue growth across key accounts in a variety of areas.

Overview

16
16
years of professional experience

Work History

Senior Purchasing Agent/Senior Sales Consultant

BBI
05.2022 - 04.2025
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to team effort by achieving similar missions and results established.
  • Provided information and knowledge on new products, expanding revenue on existing accounts.
  • Surpassed set out annual budget numbers. Reaching largest territory growth in 2023.
  • Contributed to the start up of new accounts and clients. As well as managed to retained such accounts.
  • Handled all Spanish speaking inquiries.
  • Computed and created purchase orders via Acumatica/Eazy Stock. Both stocked and non-stocked product.
  • Reduced order processing errors by implementing standardized procedures for purchase order creation and management.
  • Communicated frequently with sales reps and vendors to manage orders and verify revisions on purchase orders.
  • Determined lowest possible cost, factoring in quality, reliability and negotiated favorable contracts.
  • Worked closely to track and manage imported goods with broker. Handled customs duties/fees and analyzed cost saving shipments according to our demand and urgency for product.
  • Reported and handled all QC matters with vendors or carriers depending on where damage took place. From defective to unsafe product. Much of the product qualified as Hazmat goods. Then worked hand in hand with AP to ensure all credits were issued and noted accordingly.

Account Manager, Inside Sales

Advanced Labelworx
12.2020 - 05.2022
  • Served as the primary contact for customers assuring superior customer service levels are met and exceeded.
  • Documented all information gained from speaking with customers within ALI database to properly enter orders into the ALI ERP System
  • Processed all purchase orders received from each designated account.
  • Provided analysis of customer order patterns.
  • Worked closely with our materials and art departments in order to provice optimal delivery schedules.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Created and updated customer accounts with relevant information.
  • Analyzed key competitors to respond to competitive threats.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Worked closely with the quality team to conclude diligent resolution
  • Ensured buyer demand and needs were met through a forecasted system.

Social Media Coordinator

Regal Cinemas Corporation
10.2018 - 10.2020
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Increased customer engagement through social media.
  • Managed social media accounts such as Facebook, Twitter, YouTube and Instagram, generating interest for existing and upcoming product or service releases.
  • Analyzed and reported social media and online marketing campaign results. Oversaw total numbers for sweepstakes and giveaways, as well as selected and contacted qualified winners.
  • Determined and alerted appropriate team to any legal and PR concerns.
  • Investigated with General Managers the circumstances involved with a serious issue raised by a customer.
  • Maintained database used to automatically distribute weekly reports to VP's, District Managers, Theater Managers and various other departments heads.
  • Oversaw all Spanish translation needs.

Customer Service Representative

Regal Cinemas Corporation
12.2017 - 10.2018
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered an average of 50-60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Issued refunds and collected subscription payments.
  • Subscribed new members.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Verified that all customers received the proper receipts for their purchases.
  • Oversaw all Spanish translation needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Direct Support Professional

D&s Community Services
03.2013 - 08.2017
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Worked directly to assist individuals with physical and intellectual disabilities, with the purpose of providing health, safety and overall well-being.
  • Intervened in crisis situations to protect residents and others.
  • Offered constructive feedback and contributed ideas at staff meetings.
  • Trained many new DSP's.
  • Verified and recorded resident's personal spending.
  • Ensured medications were given at proper times and quantities.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Manufacturing Machine Operator/Inspector

Signet Plastics
01.2009 - 01.2013
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Oversaw manufacturing and production of plastic parts and assembling.
  • Performed quality inspection on all parts.
  • Worked closely with shift supervisors.
  • Trained new operators in all manufacturing areas.
  • Interacted directly with customers and suppliers to meet their needs and wants.

Education

Bachelor of Science - Business Administration With HR Concentration

South College
Knoxville, TN
06.2017

High School Diploma -

Heritage High School
Maryville, TN
2011

Skills

  • Bilingual (English & Spanish)
  • Innovative Mindset
  • Gregarious
  • Self- motivated
  • Punctual
  • Obedient to protocol
  • Dependable
  • Detail Oriented
  • Order management
  • Account management
  • Forecasting abilities
  • Product and service sales
  • Ability to handle several projects simultaneously

Timeline

Senior Purchasing Agent/Senior Sales Consultant

BBI
05.2022 - 04.2025

Account Manager, Inside Sales

Advanced Labelworx
12.2020 - 05.2022

Social Media Coordinator

Regal Cinemas Corporation
10.2018 - 10.2020

Customer Service Representative

Regal Cinemas Corporation
12.2017 - 10.2018

Direct Support Professional

D&s Community Services
03.2013 - 08.2017

Manufacturing Machine Operator/Inspector

Signet Plastics
01.2009 - 01.2013

Bachelor of Science - Business Administration With HR Concentration

South College

High School Diploma -

Heritage High School

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Karla Long