Karla Veliz
Lebanon
Summary
Personable professional with several years of deli counter and related experience. Deliver meticulous food preparation and unmatched customer service.
Highly organized PTF Clerk with background in postal operations, customer service, and administrative tasks. Skilled at sorting mail quickly and accurately, maintaining records, and providing exceptional customer service. Known for problem-solving abilities, strong interpersonal skills, and commitment to efficiency. Demonstrated impact through improved operational processes in previous roles.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Costumer service
Alclear LLC
Nashville
07.2023 - Current
- Developed customer relationships by providing excellent customer service.
- Developed strategies to improve customer service delivery standards.
- Provided personalized customer service to ensure customer satisfaction.
- Contributed ideas for improvement in customer service processes.
- Fielded customer service requests to aid problem resolution.
- Developed new methods for evaluating customer service interactions.
- Identified potential opportunities for improving customer service processes.
- Provided customer service support during remote broadcasts.
- Assisted servers in providing quality customer service.
- Provided customer service for incoming inquiries and complaints.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Received and processed incoming customer service calls.
- Developed strategies to improve customer service standards.
- Implemented strategies for improving customer service experience.
- Developed processes for improving customer service efficiency.
- Developed strategies to improve customer service performance.
- Recognized by management for providing exceptional customer service.
- Greeted clients and provided exceptional customer service.
- Implemented new procedures for improved customer service standards.
CNA Student
NATTC
Nashville
07.2022 - 07.2023
- Assisted in providing basic patient care and support services.
- Monitored and recorded vital signs for patients.
- Maintained cleanliness and safety of patient environments.
- Collaborated with instructors to enhance learning experiences.
- Practiced effective communication with patients and team members.
- Participated in hands-on training sessions for skill development.
- Documented patient interactions and care procedures accurately.
Education
High School - 12th
Ana Guerra De Jesús
07.2007 - 07.2009
Skills
- Customer relationship management
- Customer service delivery
- Process improvement strategies
- Complaint resolution techniques
- Quality assurance monitoring
- Patient care assistance
- Documentation accuracy
- Team collaboration
- Effective communication
- Attention to detail
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Costumer service
Alclear LLC
07.2023 - Current
CNA Student
NATTC
07.2022 - 07.2023
High School - 12th
Ana Guerra De Jesús
07.2007 - 07.2009
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