Karlee Wright
Tullahoma
Summary
Client Support Manager with proven success in client relationship management and service delivery improvement. Expertise in cross-functional collaboration, problem solving, and analyzing client feedback to enhance satisfaction and drive results.
Overview
11
11
years of professional experience
Work History
CLM Client Support Manager
Ntracts, Inc.
Chattanooga
03.2026 - Current
- Managed client inquiries via email and phone for timely issue resolution.
- Assisted in onboarding new clients with comprehensive software training sessions.
- Collaborated with internal teams to resolve client issues swiftly and effectively.
- Documented client feedback to inform enhancements in service delivery.
- Maintained extensive knowledge of products and services for optimal support.
- Scheduled follow-up calls to ensure client satisfaction and engagement.
- Tracked support requests in CRM software to streamline organization and follow-up.
- Analyzed feedback survey data to identify opportunities for service improvement.
Interim Director of Client Services
Ntracts, Inc.
Chattanooga
11.2025 - 03.2026
- Coordinated onboarding processes for new clients, facilitating seamless transitions and faster acclimation.
- Managed client inquiries, delivering timely responses to boost satisfaction and retention.
- Facilitated communication between clients and internal teams to resolve concerns efficiently.
- Analyzed client feedback to identify trends, driving targeted service improvements.
- Conducted regular check-ins with clients to strengthen relationships and gather insights.
- Devised adjustments to procedures to support top-tier service delivery.
- Monitored project progress, reporting results to senior management for strategic decisions.
Client Support Coordinator
Ntracts, Inc.
Chattanooga
08.2022 - 11.2025
- Coordinated client support services across multiple departments to improve service delivery effectiveness.
- Facilitated communication between clients and internal teams to provide timely project updates.
- Resolved client inquiries and issues promptly, ensuring high satisfaction levels.
- Documented all client interactions and updates in the database for accurate record-keeping.
- Monitored compliance with regulatory requirements and internal policies.
- Participated in meetings and training sessions related to job duties and expectations.
- Advocated for clients by addressing concerns to ensure satisfaction.
- Collaborated with cross-functional teams to pinpoint service improvement opportunities.
Client Training and Support Specalists
Ntracts
Chattanooga
10.2019 - 08.2022
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Engaged customers using effective interpersonal skills to foster positive interactions.
- Identified customer needs promptly to enhance overall satisfaction.
- Assisted with inquiries and requests to ensure timely support.
- Collaborated with diverse coworkers to achieve common goals and solve product-related issues.
- Completed daily duties accurately while maintaining efficiency in all tasks.
- Provided guidance and support to colleagues, fostering a collaborative environment.
- Maintained up-to-date knowledge through ongoing education and advanced training.
Executive Assistant to the Chief Executive Officer
Ntracts
Chattanooga
06.2019 - 10.2019
- Managed executive calendars and scheduled appointments for CEO, optimizing time for strategic commitments.
- Coordinated domestic and international travel arrangements with detailed itineraries, enhancing travel efficiency.
- Prepared meeting agendas and documented minutes for executive meetings.
- Maintained confidential files and sensitive documents with strict discretion.
- Assisted CEO with administrative tasks, including scheduling travel and processing expense reports, streamlining overall workflow.
- Oversaw special projects assigned by CEO, delivering results within deadlines.
- Organized meetings and conference calls, ensuring all materials were prepared in advance.
Client Service Representative
HHM Wealth Advisors
Chattanooga
09.2015 - 06.2019
- Managed client inquiries and responded promptly to ensure high satisfaction levels.
- Provided timely customer service support to address client needs efficiently.
- Developed trust-based relationships with clients through proactive and clear communication.
- Collected client feedback to identify service improvement areas and enhance responsiveness.
- Coordinated client meetings, preparing documentation to facilitate productive discussions.
- Scheduled and confirmed appointments based on client availability.
- Organized client files and maintained accurate records for financial advisors.
- Maintained comprehensive customer records in database systems.
Education
Bachelor of Science - Public Administration And Nonprofit Management
University of Tennessee, Chattanooga
Chattanooga, TN05-2015
Skills
- Client relationship management
- Customer engagement
- Client onboarding
- Service delivery improvement
- Issue resolution
- Cross-functional collaboration
- Data analysis
- Process optimization
- Time management
- Attention to detail
- Team management
- Client meetings
- Teamwork
- Adaptability and flexibility
- Organizational skills
- Continuous improvement
- Effective communication
- Interpersonal communication
- Problem solving
- Professionalism
- Reliability
Timeline
CLM Client Support Manager
Ntracts, Inc.
03.2026 - Current
Interim Director of Client Services
Ntracts, Inc.
11.2025 - 03.2026
Client Support Coordinator
Ntracts, Inc.
08.2022 - 11.2025
Client Training and Support Specalists
Ntracts
10.2019 - 08.2022
Executive Assistant to the Chief Executive Officer
Ntracts
06.2019 - 10.2019
Client Service Representative
HHM Wealth Advisors
09.2015 - 06.2019
Bachelor of Science - Public Administration And Nonprofit Management
University of Tennessee, Chattanooga