Karrie Tolbert
Shady Valley
Summary
Goal-oriented team player with a strong drive to achieve team productivity and optimize customer satisfaction. Possess a diverse range of skills. Thrive in fast-paced environments, employing a resourceful leadership style and diligent work ethic.
Overview
8
8
years of professional experience
Work History
Store Manager
Greenville Oil
Bristol, TN
06.2023 - 02.2026
- Led team in achieving sales targets through effective merchandising and inventory management.
- Implemented employee training programs to enhance customer service and operational efficiency.
- Streamlined store operations by optimizing staffing schedules and improving workflow processes.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
- Developed promotional campaigns that increased foot traffic and improved customer engagement.
- Ensured compliance with health and safety regulations, maintaining a secure shopping environment.
- Collaborated with upper management to align store objectives with company goals, driving strategic initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Asst. Manager
GPM Investments
Bristol, TN
01.2023 - 06.2025
- Operational Management: Oversee daily operations at different gas station locations. Ensure all locations comply with company policies, safety regulations, and legal standards.
- Staff Supervision: Manage and mentor staff across locations. Schedule shifts, handle payroll, and conduct performance evaluations. Ensure staff are well-trained, motivated, and provide excellent customer service.
- Inventory Control: Monitor inventory levels and execute procurement as necessary. Ensure optimal stock levels and manage logistics between locations.
- Financial Oversight: Responsible for financial tasks including budgeting, financial reporting, and ensuring profitability of each location. Handle cash flow management and conduct regular financial audits.
- Customer Service: Maintain high customer service standards. Resolve customer issues and ensure a positive shopping experience.
- Quality Assurance: Regularly inspect sites to ensure facilities are clean, safe, and well-maintained. Implement improvements and upgrades as needed.
- Crisis Management: Respond to emergencies and unexpected problems effectively. Serve as the primary contact for critical incidents at any location.
- Reporting: Provide comprehensive reports on site performance, challenges, and opportunities to upper management.
Damascus Old Mill Inn
06.2019 - 06.2025
- Incoming Mail Sorting
- Restaurant Reservations
- Room Service
- Problem Solving
- Hotel Safe Deposits
- Housekeeping Needs
- Inventory and Ordering
- Laundry Maintenance
- Computer Skills
- Payment Collection Planning Multitasking Mail Sorting Furniture Maintenance Estimate and Invoice Preparation Assisted manager with a variety of maintenance and Time-oriented individual Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction. Established and maintained effective communication with staff members to ensure efficient operations. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Maintained relationships with vendors to obtain the best pricing on supplies and materials. Oversaw product development initiatives from concept through completion stages. Ensured compliance with local health department regulations regarding food safety standards. Implemented employee recognition programs to Prepared detailed reports for senior leadership outlining key performance metrics related to operational success. Supervised employees through planning, assignments, and direction. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements. Prepared staff work schedules and assigned team members to specific duties. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Security Guard
3D SECURITY
Bristol, TN
01.2018 - 06.2025
- Monitored surveillance systems, conducted routine inspections, and responded to alarms and emergency calls
- Additional experience in de-escalating conflicts, and providing exceptional customer service
- Performed authorized searches, detained and questioned individuals to protect company assets
- Utilized exceptional observation skills to identify and report suspicious activities and potential security risks
- Adhered to established security protocols, company policies and procedures to maintain a safe and secure environment
- Provided detailed and accurate reports of daily activities, incidents, and observations
- Wrote reports related to incidents, unauthorized access violations or other unusual activity
- Maintained a safe and secure environment by monitoring and controlling access to restricted areas
- Criminal or civil actions in accordance with company rules
- Completed incident reports to record security or law enforcement-related activities
- Responded to medical emergencies, provided first aid, and contacted emergency services as needed
- Documented security-related information and maintained accurate records
Education
GED - undefined
Johnson County High School
Mountain City06.2008
Skills
- Staff Supervision
- Complaint Resolution
- Quality Assurance
- Wait Staff Training
- Cash Handling
- Computer Literacy
- Documentation and Reporting
- Data Entry
- Policy Enforcement
- Operations Management
- Guest Check-in and Check-out
- Hotel Reservation Systems
- Room Assignments
- Reservation Management
- Telephone Skills
- Hospitality Service
- Customer Service
- Verbal
- Written Communication
- Serve safe certified
Timeline
Store Manager
Greenville Oil
06.2023 - 02.2026
Asst. Manager
GPM Investments
01.2023 - 06.2025
Damascus Old Mill Inn
06.2019 - 06.2025
Security Guard
3D SECURITY
01.2018 - 06.2025
GED - undefined
Johnson County High School