Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karthi Keyan S

Technical Support Engineer
Chennai

Summary

Flexible Technical Support Engineer

6 Years and 5 months of Experience in IT and Networking Systems.


Expertise in IT Infrastructure & Networking: Adept at helping clients manage and maintain networks and servers, ensuring seamless integration of new technologies to optimize business operations.

  • Site Backup and Recovery Support: Specialize in assisting clients with regular backups of their websites, ensuring content is preserved and accessible for recovery in case of unforeseen issues. Provide support for both manual and automated backup solutions, ensuring business continuity.
  • Problem Solving & Troubleshooting: Skilled in identifying and diagnosing technical issues across networks, IT systems, and websites, delivering tailored solutions to meet client-specific needs and ensure minimal downtime.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Technical Support Engineer

Zoho
11.2021 - Current
  • Provide End-to-End Technical Support for Zoho Sites: Take ownership of customer issues from start to finish, offering solutions for website setup, customization, domain management, and troubleshooting.
  • Assist in Site Builder Issues: Diagnose and resolve issues related to the site builder, including page layout, design elements, and content management for optimal website performance.
  • Guide Customers on Domain and SSL Integration: Offer assistance in configuring custom domains, ensuring SSL certificates are installed, and troubleshooting any domain or SSL-related issues for secure site access.
  • Customization and Feature Implementation Support: Help users implement advanced features like custom HTML, CSS, and JavaScript on their websites, and assist with custom integrations using APIs or third-party tools.
  • Help with Site Translation and Subsite Management: Assist in setting up multilingual sites, including the translation of main site pages to various languages and the creation of regional subsites for a global audience.
  • Collaborate with Development Team for Complex Issues: Work closely with the engineering team to investigate and resolve complex technical issues, ensuring prompt resolution of customer concerns.
  • Provide Technical Documentation and Resources: Offer detailed technical documentation, troubleshooting guides, and FAQs to empower customers with the knowledge to resolve common issues on their own.

Network Engineer

CSS Corp.Pvt.Ltd
05.2018 - 10.2021
  • Take ownership and end-to-end responsibility for the solutions and functions within the product team of NetGear routers.
  • Provide technical assistance and best practices regarding the overall security of the organization's network infrastructure.
  • Offer technical support for all devices connected to the router within the same network.
  • Provide TAC (Technical Assistance Center) support for networking devices, including IP phones.
  • Review network design and configurations, recommending changes to improve functionality and quality for VoIP services.
  • Analyze network utility test results and recommend configuration changes on routers and firewalls to ensure optimal service quality.
  • Troubleshoot and resolve quality issues related to VoIP, video, and telephony platforms and applications.
  • Assist with configuring call flows according to business needs.

Customer Service Assistant

GUIRES Solution.Pvt.Ltd
01.2017 - 02.2018
  • Checking credit scores to ensure eligibility for quick loan
  • Knowing requirements and close sale

Education

B.E -

Jaya Institute Of Engineering And Technology
06.2012 - 05.2016

Skills

Customer Relations

Router configuration

DNS setup

Website Design

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Timeline

Technical Support Engineer

Zoho
11.2021 - Current

Network Engineer

CSS Corp.Pvt.Ltd
05.2018 - 10.2021

Customer Service Assistant

GUIRES Solution.Pvt.Ltd
01.2017 - 02.2018

B.E -

Jaya Institute Of Engineering And Technology
06.2012 - 05.2016

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Karthi Keyan STechnical Support Engineer