Karthick Kannan
Process Specialist
Chennai
Summary
Customer-centric and performance-driven professional with over 7+ years of experience in the e-commerce industry , delivering results through strong stakeholder engagement, issue resolution, and process optimization. Proven ability to manage escalations, analyze customer-impacting issues, and collaborate cross-functionally to drive operational efficiency. Seeking to leverage my analytical skills, client-first mindset, and project management abilities in a Customer Success Specialist role.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Process Specialist
Amazon Development Centre (India) Private Limited
Chennai
12.2019 - Current
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
Catalog Associate
Amazon Development Centre (India) Private Limited
11.2017 - 11.2019
- Assisted in training new Catalog Associates, sharing expertise on best practices and company guidelines.
- Enhanced catalog accuracy by diligently reviewing product information and identifying discrepancies.
- Streamlined catalog processes for increased efficiency by collaborating with cross-functional teams.
Education
Bachelor of Science - Production Engineering
Sri Sairam Engineering College
Chennai, India 08.2011 - 05.2015
Skills
Process automation
Microsoft Excel
Stakeholder management
Business process mapping
Certification
Project Management Office
Timeline
Project Management Office
03-2023
Process Specialist
Amazon Development Centre (India) Private Limited
12.2019 - Current
Catalog Associate
Amazon Development Centre (India) Private Limited
11.2017 - 11.2019
Bachelor of Science - Production Engineering
Sri Sairam Engineering College
08.2011 - 05.2015
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