Good Knowledge on PUTTY,WINSCP & APEX
KARTHICK RAVIKUMAR
Application Support & Tester
Chennai
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Application Support Analyst
Five Star Business Solution Limited
Chennai, India
03.2023 - 03.2024
- Supporting Salesforce Application (Apex) for NBFC.
- Managing of L1 & L2 ticketing through freshworks ticketing tool and coordinating with vendor for L3 and critical/Blocker issues.
- Additionally we were supporting finnone application (LMS) where we saving all data for viewing customer details.
- Coordinating with vendors for CR deployment and we do testing on UAT environment and providing sign off to deploy same in Production.
- Good Knowledge on PUTTY & WINSCP.
- Tracking BUG report on daily basis and share report to management
Operations Team Leader
HCL Technologies
Chennai, India
08.2016 - 03.2023
- Managing 20 team members who providing property services based on UK largest utility service provider.
- Managing project Governance report, Team management & Resource requirement.
- Managing committed SLA on regular basis and help to achieve TAT percentage.
- Reviewing and help to achieve Team Quality &Productivity.
- Circulating Productivity report , Quality report , EOD report & TAT report to the management.
- Coordinating through bridge call when there were critical issues or customer complaints
- Managing client calls on weekly & Monthly basis and preparing Weekly call review and monthly review (MBR)
Analyst
HCL Technologies
Chennai, India
03.2012 - 02.2014
- Data Entry Activity in ELS application where filling customer details and checking data.
- Creating the new customer accounts & Managing customer accounts
- Monitoring every transactions from starting to end
- Quality checking all transactions
Education
Bachelor of Arts - Computer Science
Annai Velankanni Arts & Science Madras University
Chennai, India 04.2001 -
Skills
User Training and development
People Management & Quality development
Team Building & New Initiatives
Problem solving & Managing
Server maintenance
Configuration Management
Ticket management
Customer Support
Software Debugging
Defect Identification
Software
Manual Testing & Automation
Certification
Manual & Automation Testing
Timeline
Application Support Analyst
Five Star Business Solution Limited
03.2023 - 03.2024
Certification of appreciation on productivity
06-2022
Star Performer Certification
04-2022
Manual & Automation Testing
07-2017
Web designing & Web application development
07-2017
Operations Team Leader
HCL Technologies
08.2016 - 03.2023
Analyst
HCL Technologies
03.2012 - 02.2014
Bachelor of Arts - Computer Science
Annai Velankanni Arts & Science Madras University
04.2001 -