KARTHIK G
Hotel Management
Anbu Nagar, Rajagambeeram, Y.Othakkadai, Maduari, Tamil Nadu
Summary
Professional cinema industry leader with strong background in team management and operations. Skilled in streamlining processes, customer service, and ensuring seamless experiences. Reliable in adapting to changing needs with focus on collaboration and achieving results. Known for strong organizational skills, effective communication, and strategic problem-solving.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Cinema Supervisor
Vetri Cinemas
Mattuthavani, Madurai
07.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Implemented inventory control measures, reducing waste and maintaining adequate stock levels for concessions.
- Facilitated weekly team meetings highlighting employee achievements promoting teamwork spirit.
- Resolved customer complaints effectively, demonstrating empathy and taking proactive steps to prevent future issues from arising.
- Coordinated staff schedules, resulting in optimal coverage during peak hours and reduced labor costs.
- Monitored theater occupancy rates to optimize seating arrangements and maximize revenue during peak times.
- Coordinated with marketing teams to create targeted advertising campaigns resulting in increased ticket sales.
Sales Associate
TVS
Othakkadai, Madurai
07.2022 - 09.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Hotel Management Trainee
Germanus Springs
Observatory Road, Kodaikanal
07.2021 - 08.2021
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
Catering Assistant
Golden Landmark Resort
Metagalli, Mysore
05.2019 - 08.2019
- Collaborated with team members to execute seamless catering events for clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Provided friendly, courteous service to create memorable moments for guests.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
Education
High School Diploma -
Oriental Institute of Catering Technology & Hotel Management
Uthangudi, MADURAI 04.2001 -
High School Diploma -
Annamalaiyaar Matric Higher Secondary School
Anna Nagar East, Ring Road, Madurai 04.2001 -
Skills
Box office management
Health and safety compliance
Scheduling coordination
Sales promotion
Staff training and development
Revenue management
Property management systems
Product sales
Sales development
Customer needs assessment
Teamwork and collaboration
Timeline
Cinema Supervisor
Vetri Cinemas
07.2024 - Current
Sales Associate
TVS
07.2022 - 09.2023
Hotel Management Trainee
Germanus Springs
07.2021 - 08.2021
Catering Assistant
Golden Landmark Resort
05.2019 - 08.2019
High School Diploma -
Oriental Institute of Catering Technology & Hotel Management
04.2001 -
High School Diploma -
Annamalaiyaar Matric Higher Secondary School
04.2001 -