Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Karthik Ganesh

Karthik Ganesh

Chennai

Summary

Enthusiastic Business Analyst/Scrum Master with over 9+ Year of successful IT experience,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Process, Motivated to learn, grow and excel in IT Industry. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

10
10
years of professional experience

Work History

IT Analyst

Tata Consultancy services
05.2022 - 04.2023
  • Worked as AIT proxy in TCS.
  • Raised Bugs in Azure DevOps to Track the issues identified.
  • Working with multiple leadership to figure out the remediation plan to fix the network issues.
  • Co-originating with the Technical team to make them understand the issue and Resolve it within timeline.
  • Following up with the leaders to get the proper updates for the remediation.
  • Working pro-actively with leadership team in raising exceptions for the issues which will take more time to remediate the network issue.
  • Completing the tasks before to the given due date.
  • Working on the reports to figure out the proper remediation plan with the leadership team.
  • Providing insights to stop getting the repeated issues generated.
  • Worked Closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Completed RPA Business Analyst Certification in UIPath

Tools : Microsoft Azure DevOps, ServiceNow, UIPath

Application Development Senior Analyst

Accenture Solutions Pvt Ltd
08.2021 - 03.2022
  • Recognized supply chain risks and presented recommendations for risk mitigation.
  • Improved forecasting systems to maintain adequate materials and supplies.
  • Order management for Insight (Specialized in processing Quotes Purchase Orders placed by customers with adherence to SLA)
  • Strategy planning on software products for contracted customers.
  • Handling the weekly calls with the client to discuss about the inventory have been moved from Insight location for different Publishers.
  • Creating user-stories for the Application modules.
  • Using Visio, LucidChart creating Workflows and getting signoff from the client.
  • Collaborating with the Scrum master, development and testing team, Attending daily standup's, Sprint Planning and grooming sessions.
  • Acted as a Scrum Master and conducted scrum ceremonies in the absence of scrum master.
  • Monitored and tracked project progress to support timely completion.

Tools - JIRA, MS Azure DevOps, GIT, Azure repository, SAP

Business Analyst

Zoho Corp Pvt ltd
03.2018 - 05.2021
  • Streamlined techniques to support Agile methodology implementations.
  • Worked with Team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Collaborated with internal business partners to implement High Level Designs
  • Develop business architecture using requirements such as scope, processes, alternatives, and risks.
  • Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Evaluate risks related to requirements implementation, testing processes, project communications
  • Draft and maintain business requirements and align them with functional and technical requirements.
  • Understands requirement, prepares documentation and grooms backlog
  • Starts working on backlog along with team
  • Work with developers and product owners to resolve issues as they arise
  • Communicate client’s business requirements by constructing easy- to-understand data and process models.
  • It will be part of customer meeting and sprint discussions.
  • They are part of technical team and technical team themselves helping team to effectively write stories.
  • Read technical manuals, confer with users, or conduct computer
    diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Prepare evaluations of software or hardware and recommend
    improvements or upgrades.
  • Deliver Product Demo to End Client

Tools- Zoho CRM, Bigin Product, Zoho Desk

HR Coordinator

Disys
07.2017 - 01.2018
  • Managing the Post-Recruitment activities like Creation of Offer letter, Verifying the i-9 IDs-(H1B Visa status, Employment Eligibility , i797A&i797c , Passport Copy , EAD ,i20 Document ,E-verify Statement) Initiating the BGV Process, Maintaining the PeopleSoft Database for Consultants.
  • Coordinate fulfillment of other formalities such as background check, drug test etc leading to joining post placement.
  • Working on Contract, Permanent & C2H (Contract to Hire) position.
  • Vendor Management: Empaneling the New vendors & Performing regular follow up to establish a rapport with the Vendors.
  • Advising the on shore HRs regarding the hiring status of the concerned Consultant.
  • Performing HR Audit on the documents being uploaded by the Team.
  • Proof reading the FLSA Codes before hiring the Consultants .

Senior Process Executive

Cognizant Technology Solutions
10.2015 - 01.2017
  • Worked as a Senior Process Executive, in an Australian Tech Process.
  • Level 1 support on calls to offer assistance on technical issues and provide FTR.
  • Outbound calls made when required, to check for resolution.
  • Handling priority incidents, by assigning them to the right support groups and checking for resolution.
  • Liaison between the second level support groups and the customer.
  • Performing HR Audit on the documents being uploaded by the Team.
  • Tools- ServiceNow Migrations - File transfer Train the other team members on Migration + Process improvisation Escalation calls & Client Demo on the product + Upselling Analysis & Devising strategies (Business Analysis).

HR Advisor

Wipro Technologies
07.2013 - 09.2015
  • Worked as a HR Advisor for US Human resource Administration Process.
  • Perform the Background Screening for the US Applicants with the aid of database available.
  • Scrutinize the data collected through various platforms and aid the HR in hiring decision before onboarding formalities.
  • Managing the database of the new hires and existing employees in PeopleSoft such as Employee ID generation ,Data correction , Compensation details & Termination.
  • Manage the HR Shared services Any or all fallouts of integrated system will be handled by Transaction Services team.
  • This team helps our customer to upload information manually into PeopleSoft when the system fails.
  • Also they are responsible for Transition Pay Plan during any loss or shut down of our client.

Education

Bcom - General

AM Jain College
Chennai, TN
2013

Skills

  • Customer Support & Relationship
  • Inventory Management
  • Order Management
  • Supply Chain Functions
  • Project Management
  • MS Office Suite
  • Computer skills
  • Team building
  • Excellent work ethic
  • Customer service
  • Multitasking abilities
  • Detail-oriented
  • Verbal and written communication
  • Good listening skills
  • Microsoft Visio
  • Lucid Diagram
  • Agile Workflow
  • Effective Communication
  • Microsoft Azure DevOps
  • Process Design Document
  • Scrum
  • Pivot tables
  • Workflow Analysis
  • Test case scenarios
  • RPA UIPath

Languages

English
Proficient
C2
Tamil
Bilingual or Proficient (C2)

Timeline

IT Analyst

Tata Consultancy services
05.2022 - 04.2023

Application Development Senior Analyst

Accenture Solutions Pvt Ltd
08.2021 - 03.2022

Business Analyst

Zoho Corp Pvt ltd
03.2018 - 05.2021

HR Coordinator

Disys
07.2017 - 01.2018

Senior Process Executive

Cognizant Technology Solutions
10.2015 - 01.2017

HR Advisor

Wipro Technologies
07.2013 - 09.2015

Bcom - General

AM Jain College
Karthik Ganesh