Karthik Mavuduru

• Executed daily Nostro account reconciliations, analyzing mismatches and escalating risk exposures under SOX and FCA guidelines.
• Facilitated process enhancements in break management, reducing reconciliation delays and improving operational accuracy.
• Supported month-end reporting processes, ensuring alignment with General Ledger controls and internal compliance standards.
• Coordinated with custodian banks to resolve settlement discrepancies and supported product segregation across multi-currency portfolios.
• Ensured accurate processing of Mandatory Corporate Action events throughout full lifecycle. Timely submitted regulatory reports such as CASS and Stock Shortfall to improve audit readiness. Maintained financial integrity through thorough cover sheet reconciliations. Oversaw management of client payables and receivables, protecting financial operations.

• Conducted end-to-end investigations of client fraud cases, analyzing complaints, initiating account closure notices, and supporting refund decisions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Reviewed SWIFT messages for international transfers to verify remitter/beneficiary details, transaction purpose, and screen for sanctioned entities.
• Monitored system triggers to detect suspicious activity, preventing financial loss and escalating cases via SAR/STR when required.
• Documented investigation findings and maintained a structured database of fraudulent activity for audit and compliance tracking.
• Developed an Excel-based automation tool to generate client statements, significantly reducing manual effort and processing time
• Evaluated frontline fraud cases to reduce regulatory risk and uncover process gaps affecting customer and bank safety.
• Delivered fortnightly, monthly, and quarterly reports for fraud operations, highlighting performance trends and compliance metrics.
• Monitored agent quality through dip checks, knowledge assessments, and regular coaching sessions to ensure alignment with updated procedures.
• Managed & documented quality issues and performance insights for management review, sharing findings with onshore and offshore stakeholders.
• Participated in monthly business review (MBR) calls and contributed to updates in the Quality Framework to enhance operational standard

• Performed initial inquiries on credit card disputes, forwarding cases to fraud investigation team and elevating STR/LCT for potentially fraudulent accounts.
• Resolved customer issues related to chargebacks, skimming, and unauthorized transactions, ensuring timely recovery and client satisfaction.
• Executed preliminary assessments of loan applications and relevant documentation to ensure accuracy, comprehensiveness, and compliance with internal guidelines.
• Ensured loan documentation aligned with regulatory standards and risk control procedures, minimizing exposure to fraud and misrepresentation.
• Maintained accurate records of document checks and findings to support audit trails and regulatory reporting.
  

Worked as a customer service executive in Telecom Project