Karthik Narasimhan
Chennai
Summary
With a proven track record at UPS Supply Chain, I excel in WMS implementation, notably with Softeon WMS SCFLEX 9, and possess strong analytical skills. My leadership in transitioning UPS finished goods | healthcare clients to advanced systems showcases my ability to manage complex projects and my commitment to enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Lead Business System Analyst | Mid-Manager
UPS Supply Chain
04.2024 - Current
- Assessing UPS’s client business requirements and finalizing the Softeon WMS solutions.
- Implementing Softeon WMS for the UPS Health care & Finished Goods new clients and migrating existing UPS healthcare & Finished clients to Softeon WMS.
- Heading the Implementation team for UPS Softeon WMS Implementations.
- Finalizing on the Softeon WMS Application features to meet customer needs.
- Handling various IT related Change requests for the healthcare customers who are using UPS
Solutions. - Troubleshooting and triaging application issues as they are reported.
- Writing functional specifications for modification, interface, report, and label requirements.
- Handling Data Mapping related requests for interfaces with WMS application and other ERP applications.
- Following Implementation Processes for Softeon WMS related Deployments during Production Live.
Solution Architect
Tech Mahindra
09.2021 - 04.2024
- Assessing client business requirements and finalizing the Softeon WMS solutions
- Implementing Softeon WMS for the UPS Health care and Finished Goods customers.
- Finalizing on the Softeon WMS Application features to meet UPS customer needs.
- Configuring Softeon WMS Application to meet customer needs.
- Troubleshooting and triggering application issues as they are reported.
- Writing functional specifications for modification, interface, report, and label requirements
- Authoring and/or reviewing system and procedural documentation.
- Leading the implementation team to migrate all the Infor Exceed 3.5 and 3.6 accounts to Softeon WMS, Manhattan to Softeon and Health care migration from various legacy WMS applications.
Senior Business Analyst | Delivery Manager
Softeon Inc.
09.2017 - 09.2021
- 1. Responsible for Analysis, design, development, testing and implementing customized SCflex WMS for Seagate Vendor managed inventory.
- Responsible for customization of SCflex WMS related deliverables and providing solution to the UPS 3PL customers
- Responsible for system configuration setup for various warehouse, Buildings and Business unit levels.
- Responsible for managing the scope, planning, tracking, CR’s and maintains overall efforts in Business unit’s level for billing purpose.
- Involved daily project status discussion with client on daily basis and also provide day to day directions to team regarding the priority based delivery.
- Responsible for providing functional support and trouble shooting for production issues during and after implementation.
- Responsible for monitoring the interfaces, alerts, Job logs and take ownership on action required to resolve issues.
- Responsible for managing multiple UPS 3PL accounts on board in APAC, ISMEA and Europe Regions
Lead Implmentation
Newage Software & Solutions
11.2016 - 09.2017
- Implementing the eFreight Suite on cloud for various customers
- Responsible for evaluate the customer requirement against the project scope, manage project plan and schedule
- Responsible for managing multiple customers and projects simultaneously and managing the customer expectations
- Ensuring delivery according to project timelines to ensure revenue recognition as planned
- Responsible for documenting the SOP for the projects and handover to the support team
- Provide online meetings and conference calls to a new client, present new functionality, perform training and collaborate with the customers about their requirements
- Responsible for creating and using documents necessary for providing services and ensuring communication of the project plan to the client and Assist team in updating all implementation deliverables as required with new functionality roll-outs
Business Analyst
Ramco Systems
08.2015 - 10.2016
- Conceptual understanding and modelling the business requirements of end users thereby translating them into technical requirements.
- Exposure and experience in Cloud ERP
- Study and document the customer's processes to prepare the scoping document and
provide overall business process and product mapping - Coordinate with the customer during UAT /Go live
- Execute functional tests and evaluate results to ensure accuracy and quality of complex system changes
- Provide Key User Training and support customer to ensure sign off at each milestone
as per project plan - Estimate project size, provide clarifications to customer queries, co-ordinate prospect
visits to existing customer sites in order to convert prospects
Senior Functional Specialist
Thirdware Solutions
07.2014 - 08.2015
- CMS (Compound Management system) for the finished vehicles from the Manufacturing line.
This system is built on the outbound logistics process flow based on Java - Successfully implemented the CMS for the Ford India CVAP & SVAP
- Worked on the Ford Yard Management of Ford India to improve the efficiency of the Yard
Operations in terms of accuracy on the Vehicle location, status and in terms of Volume shipment - Expert on the Handheld scanning device of Motorola and Intermec setup
- Successfully Trained the Yard resources on the Scanning process
Senior Associate
RheinBrücke IT Consulting
04.2014 - 06.2014
- Project Study, Preparation of Solution documents, Gap analysis , Coordination with multiple IT teams (Development,Support,Maintenance,etc) to ensure delivery of product within tight deadlines.
- Involved in ‘Requirement Scoping' and identifying high priority requirement for implementation.
- To validate Technical designs created by IT developers against Functional specifications.
- Prioritize issues and allocate development to ensure timely and quality deliverables.
- To ensure client confidence and prevented slippage of issues by serving as Onsite coordinator during critical phases of the project.
- To Assist the QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were addressed.
Business Analyst
Ramco Systems
06.2011 - 03.2014
- Project Study, Preparation of Solution documents, Gap analysis , Coordination with multiple IT teams (Development,Support,Maintenance,etc) to ensure delivery of product within tight deadlines.
- Involved in ‘Requirement Scoping' and identifying high priority requirement for implementation.
- To validate Technical designs created by IT developers against Functional specifications.
- Prioritize issues and allocate development to ensure timely and quality deliverables.
- To ensure client confidence and prevented slippage of issues by serving as Onsite coordinator during critical phases of the project.
- To Assist the QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were addressed.
- Facilitate User Acceptance testing (UAT) for the application as a Business User.
- Train End users and client IT group on the Product Functionalities.
Education
MBA - ERP
Victoria University
Melbourne03-2011
B-TECH - ECE
SRM University
Chennai05-2008
Skills
- Warehouse management systems- WMS Implementations SOFTEON WMS, Ramco WMS, and multiple WMS applications of UPS
- Finished Goods Healthcare Implementations
- Subject Matter Expert in WMS Implementations
- Experience in Classical and Agile development Kanban methodologies
- Experience in translating complex business needs into clear and concise Business requirements documents (BRD)
- Implementation in 3PL like WMS, RMS, Finished Vehicle Yard management and mobility solutions
- Supply Chain ERP Implementation (UPS, Softeon, Ramco, Ford, Freight systems)
Timeline
Lead Business System Analyst | Mid-Manager
UPS Supply Chain
04.2024 - Current
Solution Architect
Tech Mahindra
09.2021 - 04.2024
Senior Business Analyst | Delivery Manager
Softeon Inc.
09.2017 - 09.2021
Lead Implmentation
Newage Software & Solutions
11.2016 - 09.2017
Business Analyst
Ramco Systems
08.2015 - 10.2016
Senior Functional Specialist
Thirdware Solutions
07.2014 - 08.2015
Senior Associate
RheinBrücke IT Consulting
04.2014 - 06.2014
Business Analyst
Ramco Systems
06.2011 - 03.2014
MBA - ERP
Victoria University
B-TECH - ECE
SRM University
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