Diligent Product Manager offering 10 years of success in product development, product management, market research and data analysis. Driven and strategic with proven history of superior market penetration and product launch.
Project Context: Development of MineStar Controller User Interface, an application enabling mine site controllers to efficiently monitor operations, track performance metrics, and optimize productivity. It provides real-time insights into mining activities, helping streamline decision-making and enhance operational efficiency.
Project Context: Development of MineStar Health Equipment Insight, an application enabling Caterpillar CMA Dealer and Customer network to monitor equipment health for mining operations. This includes phased integration of Foresight capabilities, driving consistent growth in asset subscriptions.
Project Context: Ground up development and baselining of integrated leadgen portal/marketing product for agents and brokers in the USA Real Estate Market
• Conducted Customer Interviews(UX/Needfinding) to understand different user personas, their day to day pain point's and motivation, convert them into broad Problem Statements.
• Defined the Product Roadmap based on discussions with real estate ecosystem and existing clients. Involved in the creation and maintenance of Product Backlogs based on GTM strategy
• Identified and prioritized product requirements, feature sets, and key positioning and messaging elements for the leadgen/marketing product
• Utilized analytical tools like Google Analytics, Google Trends, subject the underlying data to make informed data-guided decisions.
• Managed benchmarks, product demonstrations, testimonials for performance evaluations
Project Context: Scaling up of Lead Management and Marketing Module on Velocity CRM, Lead Management and Marketing Tool
• Identified Use Cases based on client interactions, UX Research interviews and built the product backlog utilizing JIRA tool.
• Launched the module simultaneously in both web and mobile platforms (Android, iOS). Mobile App helps 15000 real estate agents manage lead enquiry and communication.
• Performed Sprint planning and conducted SCRUM meetings – Daily Stand-up, Sprint review and Sprint retrospective meetings.
• Collate end user activity data to gauge effectiveness of newly released functionalities, present data to management with monetization strategy based on findings
• Establish and present training materials for sales and customer success teams
Project Context: Scaling up of Agent module in Affinity Leadgen Portal
• Conducted the Joint Collaboration Sessions with agents, brokers and marketing directors for gathering requirements and convert into opportunity statements.
• Assisted in Product backlog refinement, created user stories and provided walkthroughs to Scrum teams to develop minimum viable product as part of each Sprint cycle
• Performed design walkthrough to Development, QA and UI teams and addressed queries/clarifications.
• Performed functional testing on features implemented and helped the QA team write test cases and test scenarios.
• Onboarding new accounts into Affinity and Velocity platform from conducting initial kick-off consultation, understand the nature of client business, agree on goals and strategize a phased go-live plan that would suit their needs.
• Conduct QBR sessions to ensure that customers business needs are satisfied and understand the dynamic business environment, anticipate possible roadblocks, and tailor plan to overcome the same.
• Study customer usage and account health to proactively mitigate any renewal risk or product churn.
• Discuss with customers the possible new ideas/features from roadmap to ensure what we build translates into ROI for customer.
• Responsible for co-ordination of all the various functions inbetween order to cash from monitoring inventory to initiating production and all the logistical actions from factory to warehouse to customer via various internal tools.
• Maintaining and updating contracts, business process documents of every unique customer and aid the billing team with necessary input for various queries for new product order build.
• Work/consult with aspiring students/professionals to up their skills in their field of study and provide expert advice on institutions/colleges/schools based on their choice.
• Provide lead support to various Educational institutions based on our consultation with aspirants we get in touch with.
Data Driven Product Management
User Research & Wireframing
Cross Functional Team Leadership
Product Roadmapping
Stakeholder Management
Prioritization & Release Planning
Artificial Intelligence - Machine Learning
Certified Python Programmer