Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karthikeyan

Karthikeyan

Senior Manager- Banking sector
Chennai,Tamil Nadu

Summary

Banking professional with over 10 years of experience across retail, corporate, and operational banking. Demonstrated success in managing high-value portfolios, driving operational excellence, and ensuring regulatory compliance in high-pressure environments. Strong knowledge of banking norms, AML/KYC frameworks, and digital banking platforms. Seeking to contribute expertise in a dynamic Gulf-based financial institution.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Senior Manager

Federal Bank Ltd
05.2012 - Current
  • Oversaw daily branch banking operations, ensuring compliance, service excellence, and achievement of business targets.
  • Delivered tailored wealth management solutions to HNI and mass-affluent clients, including investments, insurance, and mutual funds.
  • Evaluated and processed SME credit proposals, ensuring creditworthiness and adherence to risk and regulatory norms.
  • Drove credit card and liability product sales, achieving consistent monthly targets through strategic outreach.
  • Managed a portfolio of retail and SME clients as a Relationship Manager, focusing on retention, cross-selling, and deepening engagement.
  • Ensured high standards of customer service, handled escalations, and coordinated with internal teams for smooth client onboarding and issue resolution.
  • Trained junior staff on banking products, sales techniques, and customer service protocols to enhance branch performance.

Assistant Manager

City Union Bank
Chennai
05.2009 - 03.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

MBA - Finance & Marketing

Sastra University
Thanjavur, India
04.2001 -

B.Com -

AVC College
Mayiladuthurai, India
04.2001 -

Skills

  • Corporate & Retail Banking

  • Relationship Management (HNW & Corporate)

  • Regulatory Compliance (AML/KYC, FATCA)

  • Credit Analysis & Risk Assessment

  • Branch & Team Leadership

  • Digital Transformation & Fintech Tools

  • Wealth Management

  • Card product sales

Timeline

Senior Manager

Federal Bank Ltd
05.2012 - Current

Assistant Manager

City Union Bank
05.2009 - 03.2012

MBA - Finance & Marketing

Sastra University
04.2001 -

B.Com -

AVC College
04.2001 -

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Karthikeyan Senior Manager- Banking sector