KARTHIKEYAN S N
Chennai
Summary
Highly motivated professional with 5 years of experience in Order management and Customer Service. Proficient in SAP SD / MM modules, MS Excel & Power BI. Seeking to obtain a position that utilizes my experience in dynamic and growing environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR PROCESS EXECUTIVE
REDSERV GLOBAL SOLUTIONS LIMITED
10.2024 - Current
- Company Overview: A company which provides end-to-end supply chain solutions for all Information Technology products and services
- Processing Sales Orders and Quotation, as per Corporate, Retail and SMB customer LPO.
- Following up with concern team to resolve the disputes on time.
- Coordinating with Sales to prioritize critical orders for the day.
- Collecting required documents for processing orders for ensuring smooth operations.
- Once order is processed sending commercial invoice and export documents to partner for arranging collection.
- Circulating AR ageing report to all the partners along with debits.
- Sharing SOA to partner and following up prior to due date for payment.
- Conducting weekly & bi-weekly calls with Sales and Product managers to discuss on the ageing inventory.
- Inventory tracking of all incoming orders and updating its status (from placing with Vendor till billing to Customers) in Spreadsheet on daily basis.
- Generating and sharing sales report, B2B stocks report with respective PAM.
- Coordinating with Sales & Product manager for DOA related items.
- Updating order load tracker for customized orders and coordinating with shipment tracking team for the shipment status.
- Creating console list and obtaining approvals from Product Managers.
- Obtained knowledge in order loading of licenses (merging/Pro rata/Qty revision).
- Minimized the time taken to process orders in workflow.
- Sending quotes to partner as per their requirement and giving discounts with decent margin.
- Extensive knowledge in doing SPOC activities.
EXECUTIVE
MAINETTI INDIA PRIVATE LIMITED
05.2019 - 09.2023
- Company Overview: A Manufacturing company focused on production for Garment and Export markets.
- Gained 4 years of extensive knowledge in creating Sales Orders, Purchase orders In SAP.
- Extensive knowledge in creating reports in MS Excel & dashboard in POWER BI.
- Coordinated with SAP support team for process improvement and to reduce manual works.
- Experienced in handling Magnet-portal and submitting Rebate reports for specific buyers in Salesforce.
- Having good knowledge in creating Rebate reports for particular Buyers, condition master, stock transfers & Material Groups.
- Assisted in training new employees in SAP module.
CUSTOMER SERVICE EXECUTIVE
HCL Technologies
01.2017 - 09.2018
- Company Overview: A leading global IT services company
- Process: Apria Healthcare – SYSTEM ACCESS REQUEST – SAR
- From SAR team gained knowledge regarding ECR and ECO
- ECR – Engineering Change Request and ECO – Engineering Change Orders
- Gained knowledge in Engineering Change Requests and Orders
- Provided access to users in both on-shore and off-shore teams
- This process is mainly for resetting the username password and providing access to portals for their verification process and also providing access to employees who need to verify needed information for further processing of claim(s)
- Managed user terminations and ensured information security
- A leading global IT services company
Education
B. E - Electrical And Electronics Engineering
Meenakshi College of Engineering
Chennai, TN05.2015
High School -
Sitadevi Garodia Hindu Vidyalaya Mat Higher Sec School
Tambaram, Chennai01.2011
Skills
- Microsoft Excel
- Microsoft Office
- Power BI
- SAP ERP
- SAP SD
- SAP MM
- Order Management
- Order Processing
- Critical thinking
- Problem solving
Accomplishments
Awarded Dazzling Star of the Quarter for outstanding performance in Jan-Feb & Mar'24.
Certification
- Microsoft Excel 2019- Excel from Beginner to Advanced, Excel course covering beginner to advanced levels.
- Excel Skills Job Simulation, Job simulation for Excel skills from JPMorgan Chase & Co.
Languages
English
Tamil
Timeline
SENIOR PROCESS EXECUTIVE
REDSERV GLOBAL SOLUTIONS LIMITED
10.2024 - Current
EXECUTIVE
MAINETTI INDIA PRIVATE LIMITED
05.2019 - 09.2023
CUSTOMER SERVICE EXECUTIVE
HCL Technologies
01.2017 - 09.2018
High School -
Sitadevi Garodia Hindu Vidyalaya Mat Higher Sec School
B. E - Electrical And Electronics Engineering
Meenakshi College of Engineering
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