Karthikeyan Subramani
Cluster Traninig & Complaince manager
Chennai
Summary
Dynamic Cluster Manager with a proven track record at Consolidated Private Limited, excelling in operations management and team leadership. Enhanced training programs, boosting compliance and employee performance. Skilled in business development and workforce planning, driving customer satisfaction and achieving significant improvements in service delivery.
Overview
10
10
years of professional experience
Work History
Cluster Manager Training and Compliance
Consolidated Private Limited
04.2025 - Current
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Trained new hires to perform cross-training exercises with experienced workers.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
Cluster Manager
Consolidated Private Limited
12.2022 - 03.2025
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
- Defined clear targets and objectives and communicated to other team members.
- Implemented trending initiatives to help drive sales across cluster.
Service Center Manager
Consolidated Private Limited
03.2020 - 11.2022
- Scheduled daily service center employees and monitored performances.
- Trained new staff members on company policies and center expectations.
- Handling the Apple KPI.
- Customer Satisfaction.
- Business Drive (Gross Profit).
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Service Engineer
Consolidated Private Limited
09.2018 - 03.2020
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Installed, configured and tested equipment on specialized platforms.
Service Engineer
Surya Computers (Dell Project)
01.2018 - 09.2018
- Analyzed and evaluated performance and optimized efficiency.
- Troubleshooting & Diagnostics
- Software Installation & Configuration
- Hardware Knowledge
- Problem-Solving & Analytical Skills
Service Engineer
B2X Care Solutions
06.2015 - 12.2017
- Apple Product Knowledge.
- iOS and Mac Troubleshooting & Diagnostics.
- Hardware & Software Repair.
- Apple Certifications.
- KPI handling.
Education
Bachelor of Science - Computer Science
Guru Nanak College
Chennai 04.2001 -
Skills
Operations management
Workforce planning
Team leadership
Business development
Teamwork and collaboration
Training and development
Team building
Team development
Timeline
Cluster Manager Training and Compliance
Consolidated Private Limited
04.2025 - Current
Cluster Manager
Consolidated Private Limited
12.2022 - 03.2025
Service Center Manager
Consolidated Private Limited
03.2020 - 11.2022
Service Engineer
Consolidated Private Limited
09.2018 - 03.2020
Service Engineer
Surya Computers (Dell Project)
01.2018 - 09.2018
Service Engineer
B2X Care Solutions
06.2015 - 12.2017
Bachelor of Science - Computer Science
Guru Nanak College
04.2001 -
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