Krishnamoorthy K
Chennai
Summary
Accomplished Retail Sales Manager with a proven track record at Safehouse Tech Private Limited, enhancing customer engagement and leading teams to exceed sales goals. Expert in inventory management and strategic planning, with a knack for fostering team motivation and customer satisfaction. Achieved significant revenue growth through innovative sales strategies and effective coaching.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
19
19
years of professional experience
Work History
Retail Sales Manager
Safehouse Tech Private Limited
01.2020 - Current
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Store Manager of Operations
Reliance Retail Limited
04.2015 - 12.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
Area Manager
Univercell Telecommunication Pvt Ltd
10.2009 - 03.2015
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Store Manager
Univercell Telecommunication Pvt Ltd
04.2007 - 09.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Customer Sales Associate
Univercell Telecommunication Pvt Ltd
11.2005 - 03.2007
Education
High School Diploma -
Krishna Polytechnic
Arakonam10-2000
Skills
- Customer service
- Cash handling
- Sales team leadership
- Customer engagement
- Store opening and closing
- Team building
- Decision-making
- Training and mentoring
- Visual merchandising
- Coaching and mentoring
- Inventory management
- Strategic planning
- Retail operations
- Upselling strategies
- Brand awareness
- Marketing strategies
- Staff scheduling
- Financial reporting
- Stock audits
- Product demonstrations
- Shrink reduction
- Lead generation
- Revenue growth
- Sales operations
- Problem-solving
- Team leadership
- Organizational skills
- Team motivation
Languages
Tamil
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Retail Sales Manager
Safehouse Tech Private Limited
01.2020 - Current
Store Manager of Operations
Reliance Retail Limited
04.2015 - 12.2019
Area Manager
Univercell Telecommunication Pvt Ltd
10.2009 - 03.2015
Store Manager
Univercell Telecommunication Pvt Ltd
04.2007 - 09.2009
Retail Customer Sales Associate
Univercell Telecommunication Pvt Ltd
11.2005 - 03.2007
High School Diploma -
Krishna Polytechnic
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