Kasey Eads

Customer Service Representative

Sutter Health

03.2022 - Current

Assisted customers with inquiries and provided information on products and services.
Resolved customer complaints by identifying issues and offering appropriate solutions.
Maintained accurate records of customer interactions using CRM systems.
Collaborated with team members to improve service delivery processes.
Educated customers on product features and benefits to enhance user experience.
Followed up with customers post-interaction to ensure satisfaction with resolutions.
Developed skills in conflict resolution through direct customer engagement.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Adapted quickly to new software tools for efficient handling of customer requests.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.