Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kasey Tyson

Memphis

Summary

Dynamic Fraud Prevention Specialist with a proven track record at Vonage, adept at recovering lost funds through thorough investigations. Leveraging strong analytical skills and effective conflict resolution, I successfully managed complex fraud cases, enhancing organizational security and customer satisfaction. Committed to implementing innovative fraud prevention strategies and fostering teamwork.

Overview

6
6
years of professional experience

Work History

Fraud Prevention Specialist

Vonage
03.2021 - 04.2024
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.

Data Processing Customer Service Representative

Royal Furniture
07.2018 - 09.2020
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Enhanced customer satisfaction by efficiently processing and resolving data-related issues.

Education

High School Diploma -

Southwest Tennessee Community College
Memphis, TN
05-2018

Skills

  • Strong verbal and written communication skills
  • Positive attitude
  • Cybersecurity awareness
  • Analytical mindset
  • Fraud prevention strategies
  • Critical thinking
  • Conflict resolution

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Fraud Prevention Specialist

Vonage
03.2021 - 04.2024

Data Processing Customer Service Representative

Royal Furniture
07.2018 - 09.2020

High School Diploma -

Southwest Tennessee Community College

Similar Profiles

CREATE PROFILE
Kasey Tyson