Kassandra Landfair
Memphis
Summary
Experienced Auto Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. I possess the skills and experience necessary to successfully review, investigate, and determine auto insurance claims coverage, liability, and resolution. I am proficient in using appropriate techniques and have strong interpersonal skills and willingness to take on any challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Generalist Associate
Progressive Insurance
11.2023 - Current
- Negotiate favorable settlements with customers and other insurance carriers to resolve claims and minimize financial risk for the company.
- Examine claims and other records to determine insurance coverage and liability.
- Interview customers, claimants, and witnesses to obtain facts of loss and investigate coverage and liability.
- Collaborate with appraisers/estimators to manage vehicle repairs.
- Maintain compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provide top-notch customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
- Improve customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.
Claims Adjuster Trainee
Progressive Insurance
08.2023 - 11.2023
- Negotiated favorable settlements with customers and other insurance carriers to resolve claims and minimize financial risk for the company.
- Examined claims and other records to determine insurance coverage and liability.
- Interview customers, claimants, and witnesses to obtain facts of loss and investigate coverage and liability.
- Collaborate with appraisers/estimators to manage vehicle repairs.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Senior Customer Care Representative
Transamerica Life Insurance Company
01.2021 - 08.2023
- Provided exceptional customer service to customers regarding life insurance products, including reading and interpreting insurance policies and explaining the information to customers in a clear and concise manner.
- Resolved customer issues in a timely and efficient manner, including researching and resolving complex issues.
- Developed and maintained relationships with customers by building trust and rapport and providing excellent customer service.
Retirement Customer Service Quality Specialist
Transamerica Retirement Management
01.2020 - 01.2021
- Monitored and maintained compliance with various retirement plans.
- Managed the accuracy, timeliness, and efficiency of processed transactions.
- Identified and resolved issues that affected the quality or created potential problems.
- Provided training and coaching to team members on procedures and best practices.
Senior Retirement Processing Associate
Transamerica Retirement Management
01.2019 - 01.2020
- I have experience with the AWD and PARIS systems, which are both important software programs used in the retirement plan industry.
- This shows that you are proficient in using technology and have the ability to learn new systems quickly.
- I have implemented process improvements that have enhanced service and productivity.
- This shows that you are able to identify and solve problems and that you are proactive in looking for ways to improve efficiency.
- I have provided exceptional customer service and resolved customer inquiries.
- This shows that you are able to communicate effectively with customers and that you are able to resolve issues in a timely and professional manner.
- I have assisted on special projects and provided support to various teams.
- This shows that you are able to work effectively with others and that you are willing to go the extra mile to help your team succeed.
Retirement Processing Associate
Transamerica Retirement Management
01.2016 - 01.2019
- Processed retirement plan transactions accurately, efficiently, and on time.
- Used AWD and PARIS systems to process transactions.
- Developed a strong understanding of qualified retirement plans and regulations.
- Used problem solving and analytical skills to differentiate between various products and methods.
- Assisted in researching, recommending, and documenting improvements in service and productivity.
- Resolved systematic errors.
- Provided support to various teams as needed.
Indexing Technician
Transamerica Life Insurance Company
01.2014 - 01.2016
- Accurately indexed information into AWD and verified items scanned were true to their work type.
- Indexed documents according to the image presented and ensured an excellent-quality image.
- Updated control legacy system with specific data.
- Reviewed and researched all documentation with applicable searches and cross-references.
- Maintained production speed, accuracy, and SLAs.
- Corrected improperly scanned work as needed.
- Recognized and reacted to documents requiring special handling.
- Created work when applicable.
- Indexed all work types for multiple business units.
- Used advanced tools within AWD, Docsplitter, Masking, etc.
Education
Bachelor of Science - Business Management
Upper Iowa University
Cedar Rapids, IAAA - Human Services
Kirkwood Community College
Cedar Rapids, IASkills
- Proficient in the use of insurance software systems
- Excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Ability to meet deadlines and handle multiple tasks simultaneously
- Claims investigation and resolution
- Time management
- Insurance claims review
Certification
- Texas All Lines Adjuster #2887873, 2022
- State Farm Auto Certification, 2022
- The GOAT Steep Assist Certification, 2022
Licenses
Licenses
Texas All Lines Adjuster #2887873 2022
Certificates & Awards
State Farm Auto Certification 2022
The GOAT Steep Assist Certification 2022
Timeline
Claims Generalist Associate
Progressive Insurance
11.2023 - Current
Claims Adjuster Trainee
Progressive Insurance
08.2023 - 11.2023
Senior Customer Care Representative
Transamerica Life Insurance Company
01.2021 - 08.2023
Retirement Customer Service Quality Specialist
Transamerica Retirement Management
01.2020 - 01.2021
Senior Retirement Processing Associate
Transamerica Retirement Management
01.2019 - 01.2020
Retirement Processing Associate
Transamerica Retirement Management
01.2016 - 01.2019
Indexing Technician
Transamerica Life Insurance Company
01.2014 - 01.2016
AA - Human Services
Kirkwood Community College
Bachelor of Science - Business Management
Upper Iowa University
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