Kassi Leckenby
Cookeville
Summary
• Ability to work under pressure
• Obtaining friendly and cooperative relations with staff
and coworkers
• Scheduling customer appointments for automotive service/difficulties with vehicle •Answering the phone to communicate with customers, and providing answers to their concerns
- Assisting coworkers
- Handling cash / processing payments
Overview
4
4
years of professional experience
Work History
Service Advisor
Carlen Chevrolet
Cookeville Tn
05.2024 - Current
- Improved customer retention by consistently providing exceptional service and follow-up communication.
- Greeted customers warmly, creating a welcoming atmosphere at dealership entrance.
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance service experience.
- Directed customers to appropriate departments, facilitating smooth transitions and minimizing wait times.
- Maintained detailed records of each client interaction, allowing for personalized service during future visits.
- Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
- Recommended products and services to customers based on personalized needs.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Sought ways to improve processes and services provided.
Usher / Cashier / Box Worker
Amc Highland 12
Cookeville Tn
05.2022 - 05.2024
- Maintained cleanliness and organization of theater areas for optimal guest experience.
- Collaborated with team members to manage crowd flow during peak times effectively.
- Trained new staff on operational procedures and customer interaction standards.
- Conducted routine checks of emergency exits and safety equipment to ensure compliance.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Sold admission, processed payments, and issued tickets.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Maintained clean and organized venue to create pleasant experience for guests.
Education
High School Diploma - Health Sciences
Upperman Highschool
Baxter, TN05.2024
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Working under pressure
- Scheduling appointments for recommended service
Accomplishments
• Employee of the month at AMC highland 12
Timeline
Service Advisor
Carlen Chevrolet
05.2024 - Current
Usher / Cashier / Box Worker
Amc Highland 12
05.2022 - 05.2024
High School Diploma - Health Sciences
Upperman Highschool