KASSI POWELL

Customer Service Representative

Lowes Home Improvment

04.2009 - 03.2025

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Improved resolution time with effective problem-solving for customer complaints.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sought ways to improve processes and services provided.
Enhanced productivity levels by anticipating needs and delivering outstanding support.