Kassie Burchfield
Maryville
Summary
Personable Office Administrator with 9 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Office Administrator
The Burkhalter Group
12.2022 - Current
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Registered Dental Assistant
High And Pickett Oral Surgery
10.2020 - 11.2022
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Registered Dental Assistant
Shanks Oral & Maxillofacial Surgery
09.2015 - 10.2020
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Education
Registered Dental Assistant And Radiology - Dental Assisting
Dental Staff School of Knoxville
Knoxville, TN09.2015
High School Diploma -
Sequoyah High School
Madisonville, TN05.2010
Skills
- Time Management
- Business Correspondence
- Inbound Phone Call Handling
- Sorting and Labeling
- Microsoft Office
- Effective Written and Verbal Communication
- Calendar Management
- Handling Complaints
Timeline
Office Administrator
The Burkhalter Group
12.2022 - Current
Registered Dental Assistant
High And Pickett Oral Surgery
10.2020 - 11.2022
Registered Dental Assistant
Shanks Oral & Maxillofacial Surgery
09.2015 - 10.2020
Registered Dental Assistant And Radiology - Dental Assisting
Dental Staff School of Knoxville
High School Diploma -
Sequoyah High School
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