Katelyn Lee
Columbia
Summary
I am someone who takes initiative and loves to continuously evolve. I am passionate about client relations, and I love to connect and collaborate. As someone who has been a part of many teams with different dynamics, being a teammate is one of my strongest attributes.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Brecotea
Cary, NC
03.2025 - 02.2026
- Led training programs for new team members, enhancing onboarding efficiency and knowledge.
- Collaborated with owners to increase cafe experience and to grow sales.
- Streamlined inventory orders for existing systems.
- Analyzed sales data to identify trends and opportunities, driving informed decision-making for product offerings.
- Mentored staff in customer service best practices, fostering a positive work environment and enhancing team performance.
Event Manager
Donovan’s Dish
Cary, NC
10.2024 - 03.2025
- Coordinated logistics for events, ensuring seamless execution between all wedding teams and coordinator to stick to timeline expectations.
- Developed detailed plans for my team from beginning to end of event, ensuring efficiency and brand standards.
- Packed wares for event, checking lists from the wedding coordinator to make sure set-up is seamless.
- Oversaw on-site event management, addressing issues promptly to maintain guest satisfaction.
Operating Partner
Urban Stack
Chattanooga, TN
08.2016 - 07.2024
- Started as a server, then followed the promotions to Trainer, Bartender, Manager, Bar manager, Assistant General Manager, General Manager, then Operating Partner.
- Oversaw daily operations, upholding standards and policy.
- Developed and implemented systems to enhance efficiency among separate spheres of the business, as well as the business in totality.
- Managed staff training programs and developed new training material to not only train new employees to refresh older employees.
- Created content for our business social medias.
- Monitored inventory, labor, sales, and spending while creating ways to increase profit.
- Facilitated communication between front-of-house employees, back-of-house employees, the management team, and the other restaurants in our company to promote cohesion.
- Drove our store to record-breaking yearly sales growth through educating staff daily.
Office Coordinator
Dr.’s Warren Chiropractic
10.2020 - 04.2021
- Learned scheduling software and coordinated with patients to create a schedule with a comfortable and efficient flow.
- Maintained a professional and clean office from the front desk and waiting room to the exam rooms.
- Filed hard-copy and digital medical records and treatment plans.
- Took on creative tasks to increase visibility, such as helping to market the brand.
- Facilitated billing and insurance claims processing.
- Served as the only point-of-contact for the patients, as well as answering phone calls during their live radio show.
Tour Guide
Ruby Falls
Chattanooga, TN
08.2015 - 08.2016
- Guided groups of all ages and backgrounds through the cave of Ruby Falls, giving informative and entertaining speeches.
- Explained geological formations and the story of the cave’s discovery.
- Managed visitor safety by adhering to protocol.
- Learned how to improvise, pivot, and adjust my experience to cater individual needs.
Sales Associate
Old Navy, Gap
Mount Juliet, TN
10.2012 - 08.2015
- Assisted customers with product selections, ensuring they were given a variety of curated options.
- Maintained an organized sales floor, stock room, and changing room so that we were always representing the brand and apparel well.
- Performed register duties and learned my first point-of-sale system.
- Excitedly met sales goals while encouraging the team to do it with me.
- Trained new associates regularly.
- Resolved customer concerns quickly and efficiently while de-escalating.
- Built relationships with customers to provide a welcoming space and promote return business.
Education
Marketing
University of Tennessee, Chattanooga
Chattanooga, TNSkills
Charismatic Sales Professional
Adaptable Problem Solver
Timeline
Assistant Manager
Brecotea
03.2025 - 02.2026
Event Manager
Donovan’s Dish
10.2024 - 03.2025
Office Coordinator
Dr.’s Warren Chiropractic
10.2020 - 04.2021
Operating Partner
Urban Stack
08.2016 - 07.2024
Tour Guide
Ruby Falls
08.2015 - 08.2016
Sales Associate
Old Navy, Gap
10.2012 - 08.2015
Marketing
University of Tennessee, Chattanooga