- Outdoor Recreation
- Pilates
- Reading
Katharine Scruggs
Nashville,TN
Summary
Personable individual with some foundation in legal principles and strong analytical skills. Effective collaborator with focus on achieving results and adapting to changing needs. Demonstrates keen analytical thinking, clear communication, and understanding of legal principles. Willingness to take on added responsibilities to meet goals.
Overview
3
3
years of professional experience
Work History
Guest Services Coordinator
Spa Visage
11.2024 - Current
- Booked appointments, accepted payments and answered guest questions.
- Collaborated with team members to deliver exceptional customer service consistently across all departments.
- Maintained detailed records of guest preferences, enabling tailored services during return visits.
- Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
Server
Five Points Pizza
11.2023 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
Dutch Bros
06.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05-2027
Skills
- Strong multitasking
- Strong work ethic
- Friendly and outgoing
- Customer service standards
- Cleanliness
- Positive demeanor
- Team Training
- Guest engagement
- Cash handling
- Professional appearance
Affiliations
- Sigma Kappa
- American Marketing Association
- UTK Running Club
Interests
Timeline
Guest Services Coordinator
Spa Visage
11.2024 - Current
Server
Five Points Pizza
11.2023 - 08.2024
Barista
Dutch Bros
06.2022 - 11.2023
Bachelor of Arts - Psychology
University of Tennessee
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