Katherine Key
Gainesboro
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Client Care Specialist
Truist
08.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients' situations while maintaining professional boundaries and adhering to company policies.
Tail Packer
Bonnell Aluminum
01.2020 - 08.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Direct Support Professional
Home Caregivers
05.2019 - 12.2019
- Promoted health and wellness, assisted clients for independence, maintained a safe environment, and administered medication as directed.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Sales Associate
Five Below
08.2018 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Inventory Control Team Member
Academy Sports + Outdoors Distribution Center
11.2017 - 05.2018
- Assisted in the implementation of a barcode scanning system, significantly reducing manual data entry errors and streamlining the inventory management process.
- Coordinated with quality control personnel to address any damaged or defective products discovered during routine inspections or audits.
- Maintained a safe work environment by adhering to established safety procedures and guidelines during daily warehouse activities.
- Performed regular cycle counts to maintain an up-to-date snapshot of current inventory levels while minimizing disruptions to daily operations.
Sales Associate
Dollar General
01.2016 - 06.2017
- Processed returns, implemented up-selling strategies, applied loss prevention training, organized merchandise, and processed POS transactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Trainer
McDonald's
06.2015 - 11.2016
- Mentored employees, maintained knowledge of team requirements, taught procedures, delivered training, set a positive example, and provided friendly service.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
Education
High School Diploma -
Jackson County High School
Gainesboro, TN05.2016
Skills
- Customer Relations
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Active Listening
- Adaptability and Flexibility
Timeline
Client Care Specialist
Truist
08.2021 - Current
Tail Packer
Bonnell Aluminum
01.2020 - 08.2020
Direct Support Professional
Home Caregivers
05.2019 - 12.2019
Sales Associate
Five Below
08.2018 - 08.2019
Inventory Control Team Member
Academy Sports + Outdoors Distribution Center
11.2017 - 05.2018
Sales Associate
Dollar General
01.2016 - 06.2017
Crew Trainer
McDonald's
06.2015 - 11.2016
High School Diploma -
Jackson County High School
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