Katherine Matthews
Lebanon
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance, increasing profitability, and driving employee engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SUPERVISOR
PARADIES LAGARDERE
10.2023 - 03.2025
- Trained new employees on company policies, procedures and work ethics
- Delegated tasks to team members according to individual strengths
- Answered customer questions and made product recommendations according to needs
- Tracked company inventory and noted item shortages for future product orders
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Performed deep cleaning procedures such as taking down vents, disassembling grills, and changing fryer oil
- Operated dishwasher and manually washed dishes, along with assisting in prep and cooking
- Completed open and closing paperwork
Barista
Paradies Lagardere
10.2023 - 03.2025
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Packaged bagels, pastries, yougurts, and other food items for customer purchase
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas
SERVER
MR. PANCHOS MEXICAN RESTAURANT
03.2020 - 05.2023
- Greeted and accommodated guests, building positive experience from first interaction
- Worked with POS system to place orders, manage bills, and maintain accurate cash drawers
- Answered customers' questions and recommended menu items, encouraging additions such as appetizers, drinks, and desserts
- Used slow periods to restock supplies and ice and wipe down menus
- Filled in as host, food runner, or bartender when needed
- Answered phone calls and handled to-go orders
BAR TENDER
SHAGGY'S TAVERN & HOOKAH
01.2022 - 11.2022
- Efficiently managed multiple tasks in a dynamic environment while maintaining a professional demeanor
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Checked customer identification to verify age requirements for alcohol purchases
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Kept bar presentable and well-stocked to meet customer needs
Education
High School Diploma -
Lebanon Highschool
01-2020
Cumberland University
Lebanon, TN01-2022
Skills
- Processes and procedures
- Department organization
- Reliability
- Training and mentoring
- Conflict Resolution
- Goal oriented
Certification
Server Permit, TABC
Languages
Spanish
Native or Bilingual
Timeline
Barista
Paradies Lagardere
10.2023 - 03.2025
SUPERVISOR
PARADIES LAGARDERE
10.2023 - 03.2025
BAR TENDER
SHAGGY'S TAVERN & HOOKAH
01.2022 - 11.2022
SERVER
MR. PANCHOS MEXICAN RESTAURANT
03.2020 - 05.2023
High School Diploma -
Lebanon Highschool
Cumberland University
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